OpenText LiquidOffice vs. Satmetrix (discontinued)

OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.

Incentivized

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

Incentivized

• The WYSIWYG form builder has highly configurable web forms
• It processes even third-party external web forms
• It integrates well with OpenText Core to improve customer interactions.

Incentivized

• The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment.
• The course materials provided by Satmetrix for certification were thorough.

• Need more training and support items for the ever increasing features that it has
• Tech support - Difficult to initialize

Incentivized

• Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version.

Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor.

Incentivized

OpenText LiquidOffice's is very easy to pick up and is also very easy to learn, requiring very little input from our internal IT support team. Most users pick it up very quickly and rarely ask questions on how to use it, which i feel is testament to pretty good usability.

Incentivized

The support from Opentext is commendable. I got valuable assistance from their agent while seeking to understand leveraging the complex WYSIWYG form builder.

Incentivized

Against GoogleForms - Just its security and data privacy/restriction & access support is very good compared to GoogleForms. Hence the OpenText LiquidOffice Against Typeform - Ease of use and turnaround time for complex business rule based forms

Incentivized

Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.

• Pretty high form interaction rate
• Hard to determine where a users is dropping off
• Proved too limited in context of event submissions

Incentivized

• Satmetrix is teaching us what our clients like and don't like about our software.
• Satmetrix allows users to close the loop with customers.

Incentivized