OpenText Operations Orchestration vs. SAP NetWeaver BPM

For our business, this system is really THE system. We use it for the management of almost all aspects of a member's account. I honestly cannot think of something that it cannot do.

Incentivized

If your organization is heavily invested in SAP as an enterprise wide solution already, BPM is really your only option. Solid, seamless integration, smooth workflow, and data trails for business analysis are impeccable. If you aren't already heavily invested, key questions to ask would be - Am I using too big a hammer? The results are impressive, no doubt, but the integration of BPM is demanding. A less-demanding, more intutive tool like Winshuttle or even AR Projekt that hooks in to SAP might be a simpler option

• Allows for the quick disconnection of accounts that break our terms of service
• Seamless integration with our billing system
• Has the ability to house all member/client account information in one single location

Incentivized

• Integrated well with SAP ERP/CRM
• Comes with adequate tools that help define business rules/processes and also monitoring them and managing exceptions

Incentivized

• The product build in portal need to be more flexible

• Live readings would be nice.
• Easier to maneuver
• Work with all systems with the press of one keystroke

Incentivized

As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency

We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.

Incentivized

Most product works well enough, but none of them combine the non-agent/client approach to automation with an easy to develop mechanism (the drag&drop development approach) This alone put this solution on top of our preferred implantation product list

I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.

Incentivized

• Product enabled reduce manpower and overall costs for most services implement.
• The ROI is constantly being measured and evaluated by the product portal as time&money measurements

• I don't handle ROI so I cannot tell you that.
• It's definitely helpful for our business.
• Works across the organization.

Incentivized