OpenText RightFax vs. Sfax

OpenText RightFax

OpenText RightFax

10 Reviews and Ratings

Sfax

Sfax

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpenText RightFax	Score 8.0 out of 10	N/A	Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.	N/A
Sfax	Score 8.0 out of 10	N/A	Sfax is a document management software offering from Scrypt Corporation. It includes features such as the ability to securely send, receive, annotate, digitally sign and manage faxes to eliminate manual processes and paper along with military-grade encryption to minimize the risk of exposure and prevent a breach.	N/A

Pricing

OpenText RightFax

Sfax

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
OpenText RightFax	Sfax
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	OpenText RightFax	Sfax
Considered Both Products	OpenText RightFax Ed Davis Director of Information Technology Chose OpenText RightFax I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord … Incentivized Helpful? RL Robert Ladd Systems Administrator III Chose OpenText RightFax We have not used any other faxing software that I can speak of. Incentivized Helpful? Verified User Anonymous Chose OpenText RightFax We were customers of Biscom FaxCom services for 8+ years. When the company decided to begin doubling their maintenance fees, it was time to look for other services. On a feature to feature basis, both solutions are similar. We decided to go with OpenText Fax Solutions since it … Incentivized Helpful?	Sfax Peter Ellison Director Of Training And Development Chose Sfax Sfax fits better with our company's needs and HIPAA compliance needs. Incentivized Helpful?

Best Alternatives
	OpenText RightFax	Sfax
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	OpenText XM Fax Score 10.0 out of 10	OpenText XM Fax Score 10.0 out of 10
Enterprises	OpenText XM Fax Score 10.0 out of 10	OpenText XM Fax Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	OpenText RightFax	Sfax
Likelihood to Recommend	6.6 (0 ratings)	8.0 (0 ratings)
Support Rating	10.0 (0 ratings)	7.0 (0 ratings)

User Testimonials
	OpenText RightFax	Sfax
Likelihood to Recommend	We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems. Incentivized RL Robert Ladd Systems Administrator III Read full review	Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing. Incentivized Peter Ellison Director Of Training And Development Read full review
Pros	Can easy transfer faxes between end users Faxes can be sent straight to email Very easy to setup and manage Incentivized Ed Davis Director of Information Technology Read full review	Fax submission tracking. Fax failure notification. Incentivized Peter Ellison Director Of Training And Development Read full review
Cons	Being able to upgrade this product Make it easier for users to verify the faxes Working with support could use improvement. Incentivized RL Robert Ladd Systems Administrator III Read full review	Functionality can sometimes be difficult. No driver compatibility with MAC operating system. Incentivized Peter Ellison Director Of Training And Development Read full review
Support Rating	OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened. Incentivized Verified User Anonymous Read full review	Sfax customer service is good, but can be a little slow to provide updates and solutions. Incentivized Peter Ellison Director Of Training And Development Read full review
Alternatives Considered	I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate. Incentivized Ed Davis Director of Information Technology Read full review	Sfax fits better with our company's needs and HIPAA compliance needs. Incentivized Peter Ellison Director Of Training And Development Read full review
Return on Investment	The staff has been able to send faxes anywhere. Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines. Incentivized Verified User Anonymous Read full review	Sfax can be costly with high volume. The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files. Incentivized Peter Ellison Director Of Training And Development Read full review
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