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OpenText Service Manager vs. ManageEngine ServiceDesk Plus

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OpenText Service Manager

43 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Service Manager

    Score9 out of 10
    		N/AOpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    OpenText Service ManagerManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    OpenText Service ManagerManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    OpenText Service ManagerManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of OpenText Service Manager and ManageEngine ServiceDesk Plus
    Feature
    OpenText Service Manager
    9.4
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets8.62 Ratings8.020 Ratings
    Expert directory9.62 Ratings5.013 Ratings
    Service restoration8.72 Ratings5.015 Ratings
    Self-service tools9.82 Ratings8.018 Ratings
    Subscription-based notifications9.82 Ratings6.014 Ratings
    ITSM collaboration and documentation9.82 Ratings10.016 Ratings
    ITSM reports and dashboards9.82 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of OpenText Service Manager and ManageEngine ServiceDesk Plus
    Feature
    OpenText Service Manager
    9.7
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement9.72 Ratings9.014 Ratings
    Asset management dashboard9.82 Ratings8.014 Ratings
    Policy and contract enforcement9.52 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of OpenText Service Manager and ManageEngine ServiceDesk Plus
    Feature
    OpenText Service Manager
    10.0
    1 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository10.01 Ratings7.015 Ratings
    Change calendar10.01 Ratings8.011 Ratings
    Service-level management10.01 Ratings9.014 Ratings
    User Ratings
    OpenText Service ManagerManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.6
    (2 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)