OpenText SiteScope vs. Sumo Logic

It can be used to monitor the uptime and availability of the URLs in the production and non production environments and detailed reports of the URL availability can be extracted to check, monitor the performance of the URL in variety of regions from where it is accessed. It requires specific knowledge of integration with the other Micro Focus tools for alerts generation and routing to correct focal points, so needs to improve a little on the UI part of the tool as it is a licensed tool and needs to ace the game for many free tools are also available in the market, which can do the job.

Incentivized

SumoLogic is a fantastic log aggregator and analysis tool, a fine alternative to Splunk. Searching is powerful and mostly intuitive and results come fast. If you have application logs in clusters or Kubernetes pods that lose their logs every time they're restarted, Sumo is the solution for you

Incentivized

• Custom monitors with custom thresholds, timing, polling, and many other configuration options.
• Custom ways to alert and notify. Of course you have email and text message capabilities, but SiteScope also allows for specific messages and variables within those messages to be sent out so that your alert is data filled and you can know exactly what is going on and why you received that specific alert.
• Monitor templates for quick and rapid deployment of one's standard set of monitors. Easy ability to "copy" and "paste" monitors so there is no need to re-create from scratch.
• Scripting. SiteScope also allows for custom scripts to be called from specific alerting triggers. This allows for HUGE and POWERFUL customization and automation through SiteScope. You can easily have scripts that "take action" on a specific alert so you don't have to!!
• Very easy to use in my opinion. Learning curve is very short and you can master this system fairly quickly for all of the depth of customization that it offers.

Incentivized

• Log Aggregation and uploading. The architecture for Sumo Logic makes a great deal of sense and works very well.
• Automated analysis. It still impresses me how well a newly uploaded log can be broken into intelligent parts, then searched and sorted using their tools.
• Dashboards. It might not be what YOU will need as an IT admin, but you can give access to these dashboards easily to business users who love that kind of stuff. Most other types of (monitoring / alerting) tools, for no apparent reason, lack this feature.
• Reporting, monitoring, and graphing. Given, you need to have useful log generation for an application or service as a prerequisite for sumo logic to be able to gain use, once it has it is an amazingly powerful tool.

Incentivized

• SiteScope could be a bit more user friendly.
• The interface is very "clunky" and slow. It is also difficult sometimes to find what you are looking for.

Incentivized

• I like the help center, but I think if it had more GUI tools, it could help new users.
• Pulling out data is sometimes hard to read, (Maybe if I knew how to export data better, this would not be an issue for me).
• I would like better know-how on how to create reports that will help our business.

Incentivized

Very straightforward and easy to use once you get past the short learning curve.

Incentivized

Sumo Logic is very powerful but definitely requires some configuration work to get the most out of it. You can get a certification related to this, but it is definitely not something you can just throw together.

Incentivized

Can't really answer this. Setup was easy and no support has really been used at this point.

Incentivized

I would give this rating because I attended a free Sumo Logic training at a WeWork in Chicago. I found the training very useful, and I learned a lot of features that I was not aware of before I went to the training. I like the idea that SumoLogic provides free training seminars. I am certified in level1, and I plan on certifying to level2.

Incentivized

I was satisfied with the implementation, as at the time, it was the best way to implement the product with the available feature sets in Sumo Logic. User creation and management became more of an issue during continued use, instead of it being an issue related to deploying the product in our environment.

Incentivized

I will begin by saying that I "inherited" SiteScope". So, it really was not my choice as to whether or not I was going to use it. Also, we were so heavily ingrained in SiteScope, that it would have taken a HUGE overhaul of our monitoring system to switch to something else.
SiteScope does not have a discovery option. Not like others you may have sampled (i.e. SolarWinds). The plus is that you monitor exactly what you want with no plethora of other junk you may not want. The "negative" is that you must set up all the monitors. I know I did mention the templates and copy/paste features, although it can be streamlined, it is still a manual process for each server. SiteScope is all a very manual process while others crawl your network and discover stuff.

Incentivized

We had used Splunk previously. Sumo Logic defeats them when it comes to cost, including the costs that would normally come with supporting/managing/patching/upgrading your own infrastructure and storage. Those were wins, but especially the real-time CDN integrations due to Sumo Logic's collaborations with other vendors. We had spoken to Logentries and discovered that many of the cons we found with Sumo Logic seemed to have been resolved in their product. Their pitfall was that, at the time, Logentries did not have the ability to get real-time log ingestion from our CDN. They said they had a solution, which was scripted, but we had not evaluated/tested. Logentries also did not have a User / RBAC REST API, and are nowhere near the level of compliance that Sumo Logic had (https://www.sumologic.com/press/2015-02-19/sumo-logic-successfully-completes-pci-data-security-stand...). In the end, I believe Logentries and Sumo Logic would be two good vendors to get involved in a bake-off

Incentivized

• Checking processes using a ps command and other indexing steps is very expensive in splunk.
• Infrastructure monitoring is no more an issue for our company after getting HP sitescope.

Incentivized

• Sumo Logic has allowed us to move forward quickly without having to maintain a custom log service
• The service runs in the background without much interaction from the dev teams
• Because logs aren't lost, we are able to support our customers quickly

Incentivized