Optimal vs. Solid User Tests
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Optimal | Score9 out of 10 | N/A | Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools. | $2,388 per year |
 Solid User Tests | Score10 out of 10 | Enterprise companies (1,001+ employees) | Solid is a user testing solution featuring Anna, a virtual avatar, that moderates tests for the user. Solid allows researchers to run tests where testers don't behave unnaturally. They are not told to read scripts or think aloud in unusual sequences. This hurts their testing experience. Instead, Solid gives them space to go at their own pace, and to think aloud only when they become silent. Solid enables users to test prototypes, websites and native apps, or anything as long as a… | $252 one-time fee per study |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Solid offers two different payment plans: - per study: one-time fee - per user: monthly or yearly fee A per-user payment plan is scalable for up to 6 researchers (editors) | ||||||||||||||
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| Likelihood to Recommend | 9.0 | - |
| Usability | 8.0 | - |
| Support Rating | 8.9 | - |