TrustRadius: an HG Insights company

Groove by OptimizeCX vs. Sprinklr Service

Save this comparison

Save this comparison

Groove by OptimizeCX

20 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Groove by OptimizeCX

    Score6.7 out of 10
    		N/AGroove by OptimizeCX is a shared inbox for small and mid-sized SaaS teams. It’s presented as a help desk built for speed and not complexity, and is designed to help manage customer conversations across channels.

    $87

    per quarter per user

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Groove by OptimizeCXSprinklr Service
    Editions & Modules
    Standard
    $29
    per month (billed quarterly) per user
    Plus
    $45
    per month (billed quarterly) per user
    Pro
    $70
    per month (billed quarterly) per user
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Groove by OptimizeCXSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Groove by OptimizeCXSprinklr Service
    Incident and problem management
    Comparison of Incident and problem management features of Groove by OptimizeCX and Sprinklr Service
    Feature
    Groove by OptimizeCX
    1.4
    6 Ratings
    Sprinklr Service
    -
    Ratings
    Organize and prioritize service tickets1.26 Ratings00 Ratings
    Expert directory1.23 Ratings00 Ratings
    Subscription-based notifications1.03 Ratings00 Ratings
    ITSM collaboration and documentation2.03 Ratings00 Ratings
    Ticket creation and submission2.05 Ratings00 Ratings
    Ticket response1.15 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Groove by OptimizeCX and Sprinklr Service
    Feature
    Groove by OptimizeCX
    1.4
    5 Ratings
    Sprinklr Service
    -
    Ratings
    External knowledge base1.44 Ratings00 Ratings
    Internal knowledge base1.44 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Groove by OptimizeCX and Sprinklr Service
    Feature
    Groove by OptimizeCX
    1.0
    5 Ratings
    Sprinklr Service
    -
    Ratings
    Customer portal1.04 Ratings00 Ratings
    Social integration1.01 Ratings00 Ratings
    Email support1.15 Ratings00 Ratings
    Help Desk CRM integration1.03 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Groove by OptimizeCX and Sprinklr Service
    Feature
    Groove by OptimizeCX
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Groove by OptimizeCX and Sprinklr Service
    Feature
    Groove by OptimizeCX
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    Groove by OptimizeCXSprinklr Service
    Likelihood to Recommend
    1.6
    (7 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    6.0
    (1 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    3.0
    (1 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)