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Groove by OptimizeCX vs. Zendesk Suite

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Groove by OptimizeCX

20 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Groove by OptimizeCX

    Score6.7 out of 10
    		N/AGroove by OptimizeCX is a shared inbox for small and mid-sized SaaS teams. It’s presented as a help desk built for speed and not complexity, and is designed to help manage customer conversations across channels.

    $87

    per quarter per user

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    Groove by OptimizeCXZendesk Suite
    Editions & Modules
    Standard
    $29
    per month (billed quarterly) per user
    Plus
    $45
    per month (billed quarterly) per user
    Pro
    $70
    per month (billed quarterly) per user
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Groove by OptimizeCXZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Features
    Groove by OptimizeCXZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Groove by OptimizeCX and Zendesk Suite
    Feature
    Groove by OptimizeCX
    1.4
    6 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets1.26 Ratings9.2153 Ratings
    Expert directory1.23 Ratings8.3102 Ratings
    Subscription-based notifications1.03 Ratings8.6106 Ratings
    ITSM collaboration and documentation2.03 Ratings8.5104 Ratings
    Ticket creation and submission2.05 Ratings9.3153 Ratings
    Ticket response1.15 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Groove by OptimizeCX and Zendesk Suite
    Feature
    Groove by OptimizeCX
    1.4
    5 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base1.44 Ratings8.5133 Ratings
    Internal knowledge base1.44 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Groove by OptimizeCX and Zendesk Suite
    Feature
    Groove by OptimizeCX
    1.0
    5 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal1.04 Ratings9.2121 Ratings
    Social integration1.01 Ratings8.597 Ratings
    Email support1.15 Ratings9.4147 Ratings
    Help Desk CRM integration1.03 Ratings9.2112 Ratings
    IVR00 Ratings8.659 Ratings
    User Ratings
    Groove by OptimizeCXZendesk Suite
    Likelihood to Recommend
    1.6
    (7 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    6.0
    (1 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    3.0
    (1 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)