Oracle CRM On Demand vs. Sugar Sell (SugarCRM)

Oracle CRM On Demand

129 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oracle CRM On Demand	Score9 out of 10	N/A	The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.	N/A
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Oracle CRM On Demand

Sugar Sell (SugarCRM)

No answers on this topic

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Oracle CRM On Demand	Sugar Sell (SugarCRM)
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Features

Oracle CRM On Demand

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 8.9 26 Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	8.026 Ratings	5.032 Ratings
Workflow management	9.025 Ratings	6.028 Ratings
Territory management	8.025 Ratings	6.026 Ratings
Opportunity management	8.026 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.023 Ratings	7.029 Ratings
Contract management	9.025 Ratings	3.026 Ratings
Quote & order management	10.024 Ratings	4.024 Ratings
Interaction tracking	9.025 Ratings	3.030 Ratings
Channel / partner relationship management	10.024 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 9.7 25 Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	10.025 Ratings	3.024 Ratings
Call center management	10.024 Ratings	2.019 Ratings
Help desk management	9.025 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 8.5 25 Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	8.025 Ratings	6.022 Ratings
Email marketing	9.023 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 9.0 25 Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	9.024 Ratings	4.026 Ratings
Billing and invoicing management	9.023 Ratings	3.018 Ratings
Reporting	9.024 Ratings	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 9.1 25 Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	10.025 Ratings	3.024 Ratings
Pipeline visualization	8.224 Ratings	2.025 Ratings
Customizable reports	9.025 Ratings	5.027 Ratings

Comparison of Customization features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 8.7 25 Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	9.025 Ratings	6.029 Ratings
Custom objects	9.025 Ratings	5.026 Ratings
Scripting environment	7.821 Ratings	6.019 Ratings
API for custom integration	9.024 Ratings	5.025 Ratings

Comparison of Security features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 9.5 26 Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	10.023 Ratings	5.021 Ratings
Role-based user permissions	9.026 Ratings	6.026 Ratings

Comparison of Social CRM features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 9.0 19 Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	9.019 Ratings	3.019 Ratings
Social engagement	9.019 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 9.0 23 Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	9.023 Ratings	5.019 Ratings
Compensation management	9.021 Ratings	4.013 Ratings

Comparison of Platform features of Oracle CRM On Demand and Sugar Sell (SugarCRM)
Feature	Oracle CRM On Demand 9.0 19 Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	9.019 Ratings	4.020 Ratings

User Ratings
	Oracle CRM On Demand	Sugar Sell (SugarCRM)
Likelihood to Recommend	9.0 (27 ratings)	2.0 (59 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (26 ratings)
Usability	9.0 (2 ratings)	3.0 (10 ratings)
Availability	- (0 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	9.1 (12 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	10.0 (1 ratings)	9.0 (3 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	9.0 (1 ratings)
Vendor post-sale	- (0 ratings)	9.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (1 ratings)