Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Sugar Sell (SugarCRM)

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Sugar Sell (SugarCRM)
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Sugar Sell (SugarCRM)
Considered Both Products	SugarCRM Verified User Chose Sugar Sell (SugarCRM) SugarCRM does not stack up well against Bloomreach; we moved away from SugarCRM to Bloomreach, which was much more suited and easily integrated into many different platforms. Bloomreach has a much nicer user interface for debugging and simpler screens for less technical … Incentivized Helpful? Sebastian Cuadras Case Analyst in Sales at Community Tax LLC (Financial Services, 201-500 employees) Chose Sugar Sell (SugarCRM) I love to use Sugar Sell because it's more user friendly, has more information spred out, a lot faster to use. Looks a lot more updates as well. Can have different tabs open without a problem. Let's management control different information being able to be saved for the sales … Incentivized Helpful? Joshua Willemse Case Analyst in Sales at Community Tax LLC (Accounting, 51-200 employees) Chose Sugar Sell (SugarCRM) SugarCRM is a lot better in many ways then LogicsCRM which I started using when I started as a sales rep at Community Tax. Yet there is still room for a lot of improvements to accommodate a steady workflow. They integration of old CRM files seems to have worked great from … Incentivized Helpful? Jay Moore CIO in Information Technology at The National Beta Club (Non-Profit Organization Management, 11-50 employees) Chose Sugar Sell (SugarCRM) We have not used any other CRM systems. Incentivized Helpful? Perla V. Ordonez Senior Case Analyst in Sales at Community Tax, LLC (Financial Services, 51-200 employees) Chose Sugar Sell (SugarCRM) I work in sales and the other programs I have used were suited for customer service. The ability to track my client in all stages of the sale is key. I quickly see the payment that has been run and payments that were declined for the day. Making it faster for me to call clients … Incentivized Helpful? Uriel Martinez Administrative Assistant in Finance and Accounting at community tax (Accounting, 501-1000 employees) Chose Sugar Sell (SugarCRM) It is the first time that I have worked with a system like Sugar, but it has facilitated the work experience. It is practical, helps with the maintenance of the information of our clients, and does an excellent job keeping the system and the information of the clients updated. … Incentivized Helpful? ITAI ALCOCER Administrative Assistant in Finance and Accounting at COMMUNITY TAX (Accounting, 501-1000 employees) Chose Sugar Sell (SugarCRM) I have used similar platforms, but they are not listed here because these were developed by companies i have worked with, as in, their own staff developed them or bought the license and it's not listed here, the last one was FRONT2GO. Incentivized Helpful? Carla Peralta Administrative Assistant in Finance and Accounting at Community Tax, LLC (Accounting, 501-1000 employees) Chose Sugar Sell (SugarCRM) Well actually this is the first time that I use a CRM like this, I used to work in a different industry. But I can say that the change was really smooth and I'm happy with the experience overall, it was easy to understand and get used to it. I can see why companies like this CRM. Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in … Incentivized Helpful? Kelly Wasden Sr. Account Executive in Sales at Motivosity (Human Resources, 11-50 employees) Chose Sugar Sell (SugarCRM) We selected SugarCRM from a startup mentality when, in reality, we should have bitten the bullet and opted for something like Copper. Copper is 100% the CRM of choice that is integrated into G-Suite for businesses. I would even take Zoho over Sugar, having implemented it … Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) Overall I'd say SugarCRM is a great product. It has some issues here and there with some of the reporting and not having all reporting metrics I'd like but overall its a good product compared to some of the other ones I've used. I would like some of their UI and features to be … Incentivized Helpful? Emma McCarthy Enrollment and Eligibility Program Manager in Professional Services at MetrixIQ (Information Technology and Services, 11-50 employees) Chose Sugar Sell (SugarCRM) I have used a number of built-from-scratch, customized database software packages. I like the strength of Sugar's backbone, and that it offers tremendous reporting capabilities right off the bat. I also appreciate how flexible it is - it can truly be used for a variety of … Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) Salesforce Analytics Cloud was much more than we needed for reporting so it didn't make sense to pay the cost for SFDC just for that feature. Callidus Cloud Marketing Automation was very marketing centric and didn't fit our business process as well; would have required more … Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) Sugar is a legacy product for us and given the amount of history and data we have in it, we didn't look too seriously at switching. We decided that despite its flaws, it was still a better decision for us to stick with Sugar and simply bring in a consultant who could help us … Incentivized Helpful? Marc Prince President in Professional Services at Digital Ascent, Inc (Computer & Network Security, 1-10 employees) Chose Sugar Sell (SugarCRM) We saw a lot of the same desirable features in both platforms. Although Salesforce offered a greater level of support, we did not think it was worth the extra spend, at the end of the day. We have had to do a bit more leg work when it comes to social media intelligence, but in … Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) I inherited this decision and did not have an opportunity to shop. I would have gone with a less expensive product with more built-in marketing integration and better campaign email capabilities. However our executives appreciate the reporting function and I believe this was … Incentivized Helpful? Aaron Fisher Technology Product Group Project Manager in Corporate at Premier Farnell (Electrical/Electronic Manufacturing, 1001-5000 employees) Chose Sugar Sell (SugarCRM) We ultimately selected Salesforce due to the issues faced with SugarCRM however I would recommend SugarCRM to any company that doesn't plan on managing the CRM in house. The costs associated with hiring a Sugar Partner and purchasing multiple licenses are still going to be … Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) SugarCRM is in general better on supporting and handling customization of modules and workflows and is much lighter in terms of the requirements needed to support the platform for clients Incentivized Helpful? Chin Uba (MBA, MSc, MCITP, MCSE) IT Division Manager in Information Technology at Melbourne IT Solutions (Information Technology and Services, 11-50 employees) Chose Sugar Sell (SugarCRM) SugarCRM is more stable and affordable. Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) HubSpot is considerably better than Sugar, but we don't use the CRM to the fullest extent. We used another CRM that was much better (and program-based, not cloud-based/web-based), but I can't for the life of me remember the name of it. It was better as it was easier to search, … Incentivized Helpful? Marissa Schuchat Web Development Intern in Information Technology at CA Technologies (Non-Profit Organization Management, 51-200 employees) Chose Sugar Sell (SugarCRM) I have used BMC FootPrints for similar internal IT service tracking and I found updates to be slow. The home page/user interface was not as easy to grasp as SugarCRM's was. SugarCRM was already implemented in my previous organization when I arrived, and I was able to grasp its … Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) More cost effective and allowed us to have it running on our own infrastructure instead of hosted by their servers. This allowed us to write custom code and modules for our specific business needs. Our sales team ended up hating SugarCRM and has moved off it completely and to Sa… Incentivized Helpful? Jeff Bickart Technology Evangelist in Professional Services at Ticomix, Inc. (Information Technology and Services, 51-200 employees) Chose Sugar Sell (SugarCRM) I work for a SugarCRM partner and compete against Salesforce, MS Dynamics. We chose to become a SugarCRM partner because of the open nature of their software stack. Nothing is hidden from users or partners. We have full access to the source-code and can make any time of … Incentivized Helpful? Verified User Chose Sugar Sell (SugarCRM) Act! is not as customizable as SugarCRM, nor does the mobile app works as well as SugarCRM Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	5.032 Ratings
Workflow management	6.028 Ratings
Territory management	6.026 Ratings
Opportunity management	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.029 Ratings
Contract management	3.026 Ratings
Quote & order management	4.024 Ratings
Interaction tracking	3.030 Ratings
Channel / partner relationship management	2.025 Ratings

Comparison of Customer Service & Support features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	3.024 Ratings
Call center management	2.019 Ratings
Help desk management	2.017 Ratings

Comparison of Marketing Automation features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	6.022 Ratings
Email marketing	5.023 Ratings

Comparison of CRM Project Management features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	4.026 Ratings
Billing and invoicing management	3.018 Ratings
Reporting	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	3.024 Ratings
Pipeline visualization	2.025 Ratings
Customizable reports	5.027 Ratings

Comparison of Customization features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	6.029 Ratings
Custom objects	5.026 Ratings
Scripting environment	6.019 Ratings
API for custom integration	5.025 Ratings

Comparison of Security features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	5.021 Ratings
Role-based user permissions	6.026 Ratings

Comparison of Integrations with 3rd-party Software features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	5.019 Ratings
Compensation management	4.013 Ratings

Comparison of Platform features of Sugar Sell (SugarCRM)
Feature	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	4.020 Ratings

User Ratings
	Sugar Sell (SugarCRM)
Likelihood to Recommend	2.0 (59 ratings)
Likelihood to Renew	8.2 (26 ratings)
Usability	3.0 (10 ratings)
Availability	10.0 (1 ratings)
Performance	10.0 (1 ratings)
Support Rating	9.1 (12 ratings)
In-Person Training	9.0 (1 ratings)
Online Training	8.0 (1 ratings)
Implementation Rating	9.0 (3 ratings)
Configurability	10.0 (1 ratings)
Ease of integration	10.0 (2 ratings)
Product Scalability	9.0 (1 ratings)
Vendor post-sale	9.0 (1 ratings)
Vendor pre-sale	9.0 (1 ratings)