Oracle Discoverer (discontinued) vs. Zendesk Explore

Oracle Discoverer (discontinued)

Zendesk Explore

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oracle Discoverer (discontinued)	Score 5.4 out of 10	N/A	Oracle's Business Intelligence Discoverer is an ad- hoc query and analysis reporting tool oriented for end users to have easy access to relational and multi-dimensional data. The product is now end of life. The vendor has stated that Discoverer 11g release 11.1.1.7.0 is the terminal release of Discoverer.	N/A
Zendesk Explore	Score 8.7 out of 10	N/A	Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.	N/A

Pricing

Oracle Discoverer (discontinued)

Zendesk Explore

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Oracle Discoverer (discontinued)	Zendesk Explore
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Oracle Discoverer (discontinued)	Zendesk Explore
Considered Both Products	Oracle Discoverer (discontinued) AT Akin Tunc Principal Analyst Chose Oracle Discoverer (discontinued) We prefer Oracle BI because it continues to support and is more user-friendly. Incentivized Helpful? Shashank Pathak Internet Marketing Analyst Chose Oracle Discoverer (discontinued) We have chosen for particular tasks or according to requirements of clients, we are also use this because we are well familiar about this tactics and features too. Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) Oracle BI publisher Oracle analytics cloud Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) Very easy to use and understanding the technology could work well for your organization. Sometimes the majority of the business unit's key stakeholders don't utilize the data for the needs of the business. Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) BI Discoverer is simpler and lighter. It offers a much lighter option for data access when compared to most other business intelligence tools. However, the features on BI Discoverer are limited and cannot solve deeper analytics requirements. For such use cases, it might be … Incentivized Helpful? Jatel Desai Programmer Analyst Chose Oracle Discoverer (discontinued) Oracle BID was a better alternative than AER for our department. Since we are an Oracle-heavy department, using Oracle software for all tasks, from data storage to reporting was the way to go. BID has proven to be a cheaper, more efficient alternative to AER. It has served its … Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) Power BI is mostly for visualization and dashboards whereas Discoverer is for lifting heavy reports outputs. Oracle Apex can be used for building reports but not very complex ones. Pivot functionality in apex reports is not all good when it involves multiple nested groupings … Incentivized Helpful? Eduin Zuloaga IT Architecture Manager Chose Oracle Discoverer (discontinued) Regarding to Power BI and Business Intelligence Discovery I think the principal difference is Business Intelligence Discovery allow discoverer data from web services and there are a lot of tools for only one purpose, manage data! Regarding to SAP BusinessObjects and Business … Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) Both produce the same end results for creating reports used by higher management for decision making. The way they are designed and featured, the process is what makes them different. Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) Microsoft Power BI and Tableau Desktop Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) We selected this tool because it is easy to create an end-user layer which is the repository in the database. The data that is being used is from the datamart which we have built on a daily basis. This tool was selected because it is a web-based and available 24/7. Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) N/A Incentivized Helpful? Sherif Said Chief Executive Officer, Co-Founder Chose Oracle Discoverer (discontinued) They offer completely different functions. OBIEE is better for detailed data and Tableau is for visualization and summary of data. Incentivized Helpful? Rob Bates Public & Private Cloud Senior Engineer Chose Oracle Discoverer (discontinued) We have used several products over the years, including Sisense and Tableau. They both stack up well against Business Intelligence Discoverer, however, the costs for us are what split them apart. Feature-wise, there isn't much to separate the products. Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) Discoverer is more of a departmental BI tool. OBIEE is much more expensive compared to Discoverer. OBIEE needs an ETL and Reporting team to develop reports. OBIEE involves complex modelling of RPD whereas it is much simpler with Discoverer. With Discoverer, it is as simple as … Incentivized Helpful? David Lisauskas Service Engineer Chose Oracle Discoverer (discontinued) I did not select Discoverer.....however, I do prefer it to the other tools that I have used for report creation. I do like the mix of GUI and SQL direct code avail. I have mostly used the desktop version, but migrating over to the web based version and starting to build reports … Incentivized Helpful? yixiang Shan Strategic Planning And Engineering Advisor Chose Oracle Discoverer (discontinued) Tibco Spotfire or SaaS BI are much more flexible and comprehensive, being compared with Business Intelligence Discoverer, they support many ways of scripting and has rich data visualization options, and furthermore, they can be linked with recent popular ML/DL frameworks. Incentivized Helpful? Joseph R. Sweeney Senior Analyst Chose Oracle Discoverer (discontinued) Before our team grew to incorporate more database savvy members, Discoverer was an easy and efficient tool for reporting and analyzing data. As our team added more database members, though, we quickly outgrew the need for a simpler program and expanded into one where we could … Incentivized Helpful? Verified User Anonymous Chose Oracle Discoverer (discontinued) Both Tableau and Argos are newer products and have much improved features. Argos in operation is closer to how Discoverer is. Tableau is a top rated analytics product. Incentivized Helpful? Glen Norman Lead Analyst - Accounting Systems Chose Oracle Discoverer (discontinued) Discoverer was already in place when I joined the company so I was not involved in the selection process. However, I have been involved in the review of Discoverer as compared to alternatives including Business Objects, OBIEE, and SSRS. On a cost benefit analysis Discoverer … Incentivized Helpful?	Zendesk Explore IA Ikbal Ahmed Operations Analyst Chose Zendesk Explore Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. … Incentivized Helpful? Max César Director of Global Support Operations Chose Zendesk Explore I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups. You need to use another tool if you … Incentivized Helpful? Verified User Anonymous Chose Zendesk Explore N/A - the company had already implemented Zendesk Explore when I was hired. Incentivized Helpful? Verified User Anonymous Chose Zendesk Explore What's good with Zendesk Explore is that data is already provided since it's included in the package. We get the data from Zendesk Support and make a report in Zendesk Explore. It provides suggested templates and report formats also which you don't get on the other platforms. … Incentivized Helpful? Verified User Anonymous Chose Zendesk Explore Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report … Incentivized Helpful? AR Alexandra Rouzier Client Experience Manager Chose Zendesk Explore We tried other reporting and Zendesk Explore was by far the best as it was already implemented into our support system we were already using; Zendesk. The main selling point for us, is that all of the reports are customizable and that no coding knowledge is needed to build out … Incentivized Helpful? Verified User Anonymous Chose Zendesk Explore Zendesk Explore is better than Freshservice Analytics. In Freshservice, even though the interface is more attractive, the functions are not as good as Zendesk Explore. Reports and dashboards are hard to build, and the materials to learn are not as good as the materials on … Incentivized Helpful? Julie Pinto Support Manager Chose Zendesk Explore For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place. Incentivized Helpful?

Features

Oracle Discoverer (discontinued)

Zendesk Explore

BI Standard Reporting

Comparison of BI Standard Reporting features of Product A and Product B
	Oracle Discoverer (discontinued) 7.9 Ratings 3% below category average	Zendesk Explore 9.0 Ratings 10% above category average
Pixel Perfect reports	8.00 Ratings	7.10 Ratings
Customizable dashboards	7.70 Ratings	10.00 Ratings
Report Formatting Templates	8.00 Ratings	9.90 Ratings

Ad-hoc Reporting

Comparison of Ad-hoc Reporting features of Product A and Product B
	Oracle Discoverer (discontinued) 7.9 Ratings 2% below category average	Zendesk Explore 8.3 Ratings 3% above category average
Drill-down analysis	7.00 Ratings	9.50 Ratings
Formatting capabilities	8.00 Ratings	9.00 Ratings
Integration with R or other statistical packages	7.50 Ratings	4.80 Ratings
Report sharing and collaboration	9.00 Ratings	10.00 Ratings

Report Output and Scheduling

Comparison of Report Output and Scheduling features of Product A and Product B
	Oracle Discoverer (discontinued) 8.3 Ratings 0% below category average	Zendesk Explore 8.4 Ratings 1% above category average
Publish to Web	8.00 Ratings	6.90 Ratings
Publish to PDF	9.00 Ratings	9.00 Ratings
Report Versioning	9.00 Ratings	9.00 Ratings
Report Delivery Scheduling	8.00 Ratings	8.90 Ratings
Delivery to Remote Servers	7.70 Ratings	8.00 Ratings

Data Discovery and Visualization

Comparison of Data Discovery and Visualization features of Product A and Product B
	Oracle Discoverer (discontinued) 8.0 Ratings 0% above category average	Zendesk Explore 7.1 Ratings 12% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)	8.40 Ratings	6.60 Ratings
Location Analytics / Geographic Visualization	7.80 Ratings	7.10 Ratings
Predictive Analytics	7.80 Ratings	5.50 Ratings
Pattern Recognition and Data Mining	00 Ratings	9.40 Ratings

Access Control and Security

Comparison of Access Control and Security features of Product A and Product B
	Oracle Discoverer (discontinued) 9.7 Ratings 13% above category average	Zendesk Explore 9.1 Ratings 7% above category average
Multi-User Support (named login)	10.00 Ratings	9.50 Ratings
Role-Based Security Model	10.00 Ratings	9.50 Ratings
Multiple Access Permission Levels (Create, Read, Delete)	9.00 Ratings	8.00 Ratings
Single Sign-On (SSO)	10.00 Ratings	10.00 Ratings
Report-Level Access Control	00 Ratings	8.60 Ratings

Mobile Capabilities

Comparison of Mobile Capabilities features of Product A and Product B
	Oracle Discoverer (discontinued) 8.0 Ratings 2% above category average	Zendesk Explore 7.8 Ratings 1% below category average
Responsive Design for Web Access	7.90 Ratings	6.10 Ratings
Mobile Application	7.80 Ratings	8.30 Ratings
Dashboard / Report / Visualization Interactivity on Mobile	7.80 Ratings	9.00 Ratings

Application Program Interfaces (APIs) / Embedding

Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
	Oracle Discoverer (discontinued) 7.5 Ratings 4% below category average	Zendesk Explore 5.9 Ratings 28% below category average
REST API	8.00 Ratings	5.40 Ratings
Javascript API	8.00 Ratings	5.90 Ratings
iFrames	8.00 Ratings	5.50 Ratings
Java API	7.00 Ratings	5.60 Ratings
Themeable User Interface (UI)	8.00 Ratings	6.20 Ratings
Customizable Platform (Open Source)	6.00 Ratings	7.00 Ratings

Best Alternatives
	Oracle Discoverer (discontinued)	Zendesk Explore
Small Businesses	BrightGauge Score 9.1 out of 10	BrightGauge Score 9.1 out of 10
Medium-sized Companies	Reveal Score 10.0 out of 10	Reveal Score 10.0 out of 10
Enterprises	Kyvos Semantic Intelligence Layer Score 9.9 out of 10	Kyvos Semantic Intelligence Layer Score 9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Oracle Discoverer (discontinued)	Zendesk Explore
Likelihood to Recommend	8.0 (0 ratings)	9.5 (0 ratings)
Usability	- (0 ratings)	10.0 (0 ratings)
Support Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Oracle Discoverer (discontinued)	Zendesk Explore
Likelihood to Recommend	Discoverer is definitely well suited for a company that is working with a lot of data but does not have a large database knowledgeable team. It allows for basic database management while permitting users to access the data in a simple and efficient way. Reporting is easy to do and, again, does not require a lot of database know-how. If you are looking for more in-depth customization and multiple data sources from various vendors, though, you may want to look into a more robust platform. Incentivized Joseph R. Sweeney Senior Analyst Read full review	Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc. Incentivized Verified User Anonymous Read full review
Pros	Business Intelligence Discoverer helps with our Reporting team. We are able to run reports needed immediately using this tool. Business Intelligence Discoverer helps with getting analysis of monthly and yearly medical data from across the state. Business Intelligence Discoverer helps with web publishing and sending information to the trading partners. Incentivized Jatel Desai Programmer Analyst Read full review	As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs. I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore. Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well. Incentivized Verified User Anonymous Read full review
Cons	It would be useful if users could be allowed to write subqueries. It would be helpful if there was a way for users to download the reports on their PC. Most of the functionality is awesome and I would like to see more graphics in the reports. Incentivized Verified User Anonymous Read full review	More detailed pieces of training on where to find datasets/queries. Have demo reports to do live trainings; instead of watching videos. Have a key as to what all of the datasets mean. Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc... Incentivized AR Alexandra Rouzier Client Experience Manager Read full review
Usability	No answers on this topic	I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users. Incentivized IA Ikbal Ahmed Operations Analyst Read full review
Support Rating	No answers on this topic	Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Discoverer is more of a departmental BI tool. OBIEE is much more expensive compared to Discoverer. OBIEE needs an ETL and Reporting team to develop reports. OBIEE involves complex modelling of RPD whereas it is much simpler with Discoverer. With Discoverer, it is as simple as importing database tables, defining joins and running the queries. Discoverer stacks very well on top of ERP systems directly. Users can run reports on ERP tables using Discoverer. To perform similar jobs through OBIEE, one has to either use Noetix or another transactional model. Incentivized Verified User Anonymous Read full review	Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. Compared to Freshchat which focuses more on live chat and conversational analytics Zendesk Explore excels in historical trend analysis and comprehensive dashboarding. We choose Zendesk Explore for it's robust reporting and drill down capabilities. Incentivized IA Ikbal Ahmed Operations Analyst Read full review
Return on Investment	We have used Discoverer to respond to state sales and use tax audits and saved the company more than the cost of the product. Discoverer has thus assisted in our objective of managing costs. Discoverer is used to provide reports for EEOC reporting assisting our goal of complying with all government requirements. Incentivized Glen Norman Lead Analyst - Accounting Systems Read full review	Positive impact of around 5 hours/week in Dashboard building and visualization 10 hours from Product to review dashboards and find potential patterns Enabler to find opportunities based on agents´ occupancy rates Max César Director of Global Support Operations Read full review
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