| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Oracle Sales | Score8 out of 10 | N/A | Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources. | $65 Per User Per Month |
Oracle Service | Score5.1 out of 10 | N/A | Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
| Oracle Sales | Oracle Service | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Oracle Sales | Oracle Service | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Oracle Sales | Oracle Service | |||||||||||||||||||||||||||||||
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Platform |
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| Incident and problem management |
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| Multi-Channel Help |
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| Oracle Sales | Oracle Service | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 5.1 |
| Likelihood to Renew | - | 10.0 |
| Usability | 7.0 | 10.0 |
| Availability | - | 10.0 |
| Performance | 8.0 | 9.0 |
| Support Rating | 7.8 | 10.0 |
| In-Person Training | - | 9.0 |
| Online Training | 8.0 | - |
| Implementation Rating | 7.0 | 9.0 |
| Configurability | - | 9.0 |
| Contract Terms and Pricing Model | 7.0 | - |
| Ease of integration | 5.0 | 5.0 |
| Product Scalability | - | 10.0 |
| Professional Services | 10.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |