Oracle Sales vs. Xactly SimplyComp (discontinued)

In the market for Sales and Service, Oracle CX is the best especially in integrating with other systems. It has a stable and huge database that can handle a bunch of data. It gathers all data of customers, accounts, leads, opportunities, service requests in one place and related in a good way. The tools used for reports and analytics as BI is strong and great to use also it is not hard[.]

Incentivized

SimplyComp gets the job done. However, it's more of a necessary evil than pleasant software to work with. My organization has probably invested over 100 hours to set SimplyComp up to support an organization of 50 AEs, 2 VPs, and 8 Directors. I'll acknowledge that we brought some complexity to the table with our comp plans. However, the SimplyComp software didn't make it easy to execute

Incentivized

• The product is good for tracking leads which can help you acquire new customers.
• The product is good for creating opportunities which can help you convert sales.
• The product can easily be integrated with other applications to make the transfer of data seamless.

Incentivized

• SimplyComp has a plethora of pre-built v-comp types that come with explanations of use cases. If your v-comp plans fit within these standards it is fairly straight forward to get the plans built.
• Connects directly to Salesforce.com reports within your salesforce org. This makes mapping much easier vs trying to have to understand your database schema then map the fields. A finance person, sales operations, or even a sales manager could do the configurations with the provided implementation specialist.
• I love the fact that this product has the simplicity that we need vs having to go to a more heavyweight solution. While many organizations have very complex v-comp plans we don't on purpose and would rather not have to get a more complex solution.

Incentivized

• Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
• The original implementation of Oracle CRM was a lengthy and involved process
• We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.

Incentivized

• The commissions aren't updated daily. Our team has to input the data in Xactly and we get the updated amount every week. Would love to get a quicker update when a sale is made.
• Not able to see what tier I'm at or how much more I need to sell in order to hit the next tier. There is a section that shows the commissions percentages but not how much we need to sell to hit it. It would be helpful to know those specific numbers.
• I'd love to be able to see what my overall numbers have been to quota. I'm not able to see that now in Xactly. It only shows what attainment has been per month.

Incentivized

Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.

Incentivized

Some of the more complex customer reports we have created are slow to run at times.

Incentivized

The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.

Incentivized

Our Implementation Consultant was fantastic. She made herself available, scheduled for in advance to accommodate our schedule, and was very helpful on our calls. She happily executed work on our behalf behind the scenes to help move our implementation along. The Customer Support team was mixed, as is expected with Support teams. Nothing horribly bad, but nothing to write home about. SimplyComp is a newest product for Xactly so everyone is still learning it

Incentivized

Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.

Incentivized

If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.

Incentivized

As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

Incentivized

CaptivateIQ is much more flexible than SimplyComp. Though it's much more complex, it uses excel-based formulas to lessen the learning curve and can handle any comp plan you throw at it. We were able to sign with them for half the cost of our SimplyComp contract, though that may not be possible as CaptivateIQ grows

Incentivized

• It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
• When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
• As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.

Incentivized

• Huge improvement in processing efficiency. We currently are able to process 25 commission plans with a quick click of a button.
• The customization has enabled us to easily update plans as business needs arise. This has been especially helpful as we're still working to optimize our commission plan structure.
• Improved visibility into commission attainment by the sales team.

Incentivized