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Oracle Service vs. Oracle Siebel CRM

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Oracle Service

235 Reviews and Ratings

Oracle Siebel CRM

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A

    Oracle Siebel CRM

    Score6.2 out of 10
    		N/AAn enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
    Pricing
    Oracle ServiceOracle Siebel CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Oracle ServiceOracle Siebel CRM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Oracle ServiceOracle Siebel CRM
    Considered Both Products
    Oracle
    Rhianna Albert
    Director, Solutions Consulting in Professional Services at eVerge Group (Computer Software, 201-500 employees)
    Chose Oracle Service
    When we chose Service cloud it was because of the robust offerings it had for service, marketing, opportunity tracking and knowledge. These are still very true today. I think without a double the ease of configuration is the number one reason we selected Oracle Service cloud.
    Incentivized
    Oracle
    Verified User
    Chose Oracle Siebel CRM
    Siebel has strength in business logic and data layers, but the UI is really behind.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Oracle ServiceOracle Siebel CRM
    Incident and problem management
    Comparison of Incident and problem management features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    7.5
    78 Ratings
    Oracle Siebel CRM
    -
    Ratings
    Organize and prioritize service tickets7.073 Ratings00 Ratings
    Expert directory7.553 Ratings00 Ratings
    Subscription-based notifications7.057 Ratings00 Ratings
    ITSM collaboration and documentation6.750 Ratings00 Ratings
    Ticket creation and submission9.074 Ratings00 Ratings
    Ticket response8.074 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    7.3
    74 Ratings
    Oracle Siebel CRM
    -
    Ratings
    External knowledge base6.865 Ratings00 Ratings
    Internal knowledge base7.774 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    7.2
    76 Ratings
    Oracle Siebel CRM
    -
    Ratings
    Customer portal7.569 Ratings00 Ratings
    IVR7.635 Ratings00 Ratings
    Social integration4.746 Ratings00 Ratings
    Email support7.874 Ratings00 Ratings
    Help Desk CRM integration8.654 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    8.8
    19 Ratings
    Customer data management / contact management00 Ratings9.018 Ratings
    Workflow management00 Ratings9.018 Ratings
    Territory management00 Ratings9.014 Ratings
    Opportunity management00 Ratings9.017 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings6.013 Ratings
    Contract management00 Ratings9.313 Ratings
    Quote & order management00 Ratings8.712 Ratings
    Interaction tracking00 Ratings10.014 Ratings
    Channel / partner relationship management00 Ratings9.310 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    9.1
    18 Ratings
    Case management00 Ratings8.716 Ratings
    Call center management00 Ratings10.014 Ratings
    Help desk management00 Ratings8.712 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    7.9
    13 Ratings
    Lead management00 Ratings8.911 Ratings
    Email marketing00 Ratings7.013 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    8.4
    14 Ratings
    Task management00 Ratings8.713 Ratings
    Billing and invoicing management00 Ratings8.39 Ratings
    Reporting00 Ratings8.313 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    7.3
    16 Ratings
    Forecasting00 Ratings8.012 Ratings
    Pipeline visualization00 Ratings7.013 Ratings
    Customizable reports00 Ratings7.015 Ratings
    Customization
    Comparison of Customization features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    9.6
    17 Ratings
    Custom fields00 Ratings10.017 Ratings
    Custom objects00 Ratings10.017 Ratings
    Scripting environment00 Ratings8.214 Ratings
    API for custom integration00 Ratings10.015 Ratings
    Security
    Comparison of Security features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    10.0
    16 Ratings
    Single sign-on capability00 Ratings10.015 Ratings
    Role-based user permissions00 Ratings10.015 Ratings
    Social CRM
    Comparison of Social CRM features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    6.8
    9 Ratings
    Social data00 Ratings6.89 Ratings
    Social engagement00 Ratings6.89 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    10.0
    12 Ratings
    Marketing automation00 Ratings10.012 Ratings
    Compensation management00 Ratings10.08 Ratings
    Platform
    Comparison of Platform features of Oracle Service and Oracle Siebel CRM
    Feature
    Oracle Service
    -
    Ratings
    Oracle Siebel CRM
    5.0
    11 Ratings
    Mobile access00 Ratings5.011 Ratings
    User Ratings
    Oracle ServiceOracle Siebel CRM
    Likelihood to Recommend
    5.1
    (89 ratings)
    8.6
    (21 ratings)
    Likelihood to Renew
    10.0
    (9 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (5 ratings)
    8.0
    (2 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (7 ratings)
    3.0
    (2 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (11 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)