Oracle Siebel CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oracle Siebel CRM	Score 6.2 out of 10	N/A	An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.	N/A

Pricing

Oracle Siebel CRM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Oracle Siebel CRM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Oracle Siebel CRM
Considered Both Products	Oracle Siebel CRM Zulshumail-Ain Bin Pervez Training & Development Executive Chose Oracle Siebel CRM As our customer base is getting bigger, we were in need of a CRM that could manage all of our customer's data and stuff, and Siebel did it well. Incentivized Helpful? AB Alexis Blanco Case Advocate Chose Oracle Siebel CRM Oracle really does not have anything that can stack up against it. So far to me it has been the best software of its kind on the market. Incentivized Helpful? Sam Tran CRM Solution Designer Consultant Chose Oracle Siebel CRM Siebel is on par with Salesforce in terms of functionalities. Incentivized Helpful? Verified User Anonymous Chose Oracle Siebel CRM Siebel Oracle CRM is the most complete CRM application across all industries, has a large customer base around the world. Incentivized Helpful? Verified User Anonymous Chose Oracle Siebel CRM Siebel has strength in business logic and data layers, but the UI is really behind. Incentivized Helpful? Miguel Padilla, M.Eng. CRM Architect/Consultant Chose Oracle Siebel CRM Oracle CRM is one of the best products in the market to run the company’s data. Nowadays it has a lot of competition since the birth of cloud-based solutions. The flexibility of implementations, UI, easier migration tools and configuration are key elements to determine the … Incentivized Helpful? VM Vetrivel Marudhachalam, PMP Solutions Engineer Advisor Sr Chose Oracle Siebel CRM Siebel is the best on-premise CRM. Incentivized Helpful? Karl Brown Owner/Technical Architect Chose Oracle Siebel CRM We decided on Siebel for the excellent depth of functionality, scalability, and support for multiple languages. Incentivized Helpful? Lizzy Randall Siebel & Siebel OpenUI Programmer Chose Oracle Siebel CRM We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't … Incentivized Helpful? Kenyata Garner Customer Service and Quality Assurance Sup Chose Oracle Siebel CRM I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot. Incentivized Helpful? Verified User Anonymous Chose Oracle Siebel CRM Siebel is suitable for a large organization as it has a comprehensive integrated functionality with great performance that suits customer service, marketing and sales. It supports complex security guidelines. It has complete development and deployment manager that can keep … Incentivized Helpful? Verified User Anonymous Chose Oracle Siebel CRM Salesforce is clearly the winner when it comes to CRM. They have a time proven and absolutely robust solution which is not only easy but fun to use. Zoho CRM doesn't have as many features as the other modern CRMs but it's a good, lightweight and comparatively cheaper option. … Incentivized Helpful? Verified User Anonymous Chose Oracle Siebel CRM Oracle Siebel CRM was selected 2 years before I began working here. At that time is was best of breed, and we only used it for servicing our clients. Our company did not use any of the sales features in the tool. Once the company decided to do sales, we introduced … Incentivized Helpful? Cesar Pena, MBA Contract Services Chose Oracle Siebel CRM Siebel CRM is available in different modifications and can be tailored to specific needs. The user interface is clean and simple, and it takes very little time to make changes to customizing changes to fit your needs. Siebel CRM also offers multiple integration options to make … Incentivized Helpful? Verified User Anonymous Chose Oracle Siebel CRM AX is a light weight ERP or CRM system. It fit for small business company or a pure business company. Incentivized Helpful? LAURA BECK, MA Production Operations Analyst Chose Oracle Siebel CRM We evaluated several companies for marketing before the purchase of Siebel in 2010. However, Siebel was already being used by our sales organization and it was already decided prior to us interviewing other companies that we would be buying Siebel. The dog and pony show for the … Incentivized Helpful? Lokesh Yadav Systems Engineer Chose Oracle Siebel CRM Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for … Incentivized Helpful? Abhijit Bhattacharjee Application Engineer Chose Oracle Siebel CRM Siebel is quite a bit slower in performance and lacks support for modern browsers, in contrast to Salesforce.com. It's also much less searchable and discoverable (with regard to insights) and lacks a fresh look. I'm not privy to all the reasons why our organization moved away … Incentivized Helpful? Verified User Anonymous Chose Oracle Siebel CRM Used: Sales Force CRM SAP CRM Incentivized Helpful?

Features

Oracle Siebel CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Oracle Siebel CRM 8.8 Ratings 13% above category average
Customer data management / contact management	9.00 Ratings
Workflow management	9.00 Ratings
Territory management	9.00 Ratings
Opportunity management	9.00 Ratings
Integration with email client (e.g., Outlook or Gmail)	6.00 Ratings
Contract management	9.30 Ratings
Quote & order management	8.70 Ratings
Interaction tracking	10.00 Ratings
Channel / partner relationship management	9.30 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Oracle Siebel CRM 9.1 Ratings 19% above category average
Case management	8.70 Ratings
Call center management	10.00 Ratings
Help desk management	8.70 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Oracle Siebel CRM 7.9 Ratings 4% above category average
Lead management	8.90 Ratings
Email marketing	7.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Oracle Siebel CRM 8.4 Ratings 10% above category average
Task management	8.70 Ratings
Billing and invoicing management	8.30 Ratings
Reporting	8.30 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Oracle Siebel CRM 7.3 Ratings 4% below category average
Forecasting	8.00 Ratings
Pipeline visualization	7.00 Ratings
Customizable reports	7.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Oracle Siebel CRM 9.6 Ratings 25% above category average
Custom fields	10.00 Ratings
Custom objects	10.00 Ratings
Scripting environment	8.20 Ratings
API for custom integration	10.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Oracle Siebel CRM 10.0 Ratings 18% above category average
Single sign-on capability	10.00 Ratings
Role-based user permissions	10.00 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Oracle Siebel CRM 10.0 Ratings 31% above category average
Marketing automation	10.00 Ratings
Compensation management	10.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Oracle Siebel CRM 5.0 Ratings 38% below category average
Mobile access	5.00 Ratings

Best Alternatives
	Oracle Siebel CRM
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives

User Ratings
	Oracle Siebel CRM
Likelihood to Recommend	8.6 (0 ratings)
Usability	8.0 (0 ratings)
Support Rating	3.0 (0 ratings)

User Testimonials
	Oracle Siebel CRM
Likelihood to Recommend	Throughout the time that we have used it, Oracle has provided a full on pipeline of solutions and account planning which increases the services of marketing, accounting and finance. We notice that with sales it was simply a breakthrough, allowing us to make better decisions with real-time view and proactive communication to get the job done. No dislikes for this software at all AB Alexis Blanco Case Advocate Read full review
Pros	Siebel clearly separates the data layer, from the business layer, application, and web. The navigation and relationship between entities is clear and easy to configure, but it can be improved. Siebel CRM as a product is robust, reliable, and easy to configure. The architecture is solid and scalable. Components can be added on demand. Incentivized Miguel Padilla, M.Eng. CRM Architect/Consultant Read full review
Cons	Lack of documentation for developers -- it feels like almost nothing in the grand scheme of things, especially around OpenUI. Sure there are some things on bookshelf, but that's all it is, some. It's not in depth--there are hardly any examples and I generally get answers outside of bookshelf. Support isn't so good, I'd sooner try to solve the problem with many workarounds than put a support ticket in that might go into the abyss and never get resolved. The user interface is lacking for our version. Granted, we are at least four years behind and have no mobile responsiveness (we had to build that ourselves) but I've seen the newer version and there need to be more intuitive user interface patterns in general Sometimes there are weird quirks in customizations that should work in theory, but don't. Incentivized Lizzy Randall Siebel & Siebel OpenUI Programmer Read full review
Usability	Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool. Incentivized Anne Klosterman Software Maintanence Renewals Territory Representative Read full review
Support Rating	We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time. Incentivized Anne Klosterman Software Maintanence Renewals Territory Representative Read full review
Alternatives Considered	Siebel is quite a bit slower in performance and lacks support for modern browsers, in contrast to Salesforce.com. It's also much less searchable and discoverable (with regard to insights) and lacks a fresh look. I'm not privy to all the reasons why our organization moved away from Siebel CRM, but I'm glad we did. Incentivized Abhijit Bhattacharjee Application Engineer Read full review
Return on Investment	Very positive impact: replacing multiple silo applications based on outdated technology Provide data integrity by eliminating redundancy and the use of audit trails Improves safety of users on the field: use of tracking tool and providing list of hazards Thanks to the multi-org feature of the Siebel CRM, after a first successful implementation we were able to package the solution and offer it to multiple other customers, with minimum changes. Incentivized Verified User Anonymous Read full review
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