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Oracle Service vs. Salesforce Sales Cloud

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Oracle Service

235 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    Oracle ServiceSalesforce Sales Cloud
    Editions & Modules
    No answers on this topic
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    Oracle ServiceSalesforce Sales Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Oracle ServiceSalesforce Sales Cloud
    Considered Both Products
    Oracle
    Verified User
    Chose Oracle Service
    Oracle Service is a powerful service where the customers or clients can be evaluated in-depth. It provides a unified way where the customers can also raise complaints that can further be evaluated or resolved by the monitoring team to enhance the product. Also, it offers a lot …
    Incentivized
    Praneeth Kuppa
    Information Technology Analyst in Customer Service at Tata Consultancy Services (Telecommunications, 11-50 employees)
    Chose Oracle Service
    Oracle Service is the best fit for companies already using other Oracle products. Though Salesforce Service Cloud is equally good in most aspects, Oracle is once again an ecosystem of products like Oracle EBS where seamless integration is possible. Most of our clients were …
    Incentivized
    John Petit
    Chief of Operations in Manufacturing at Klein Tools (Consumer Goods, 1001-5000 employees)
    Chose Oracle Service
    Oracle Service Cloud offers a wide range of communication channels that optimize and innovate the company's communication process and management with our customers.
    Incentivized
    Manpreet Singh
    in Information Technology at Veritas Technologies LLC (Information Technology and Services, 5001-10,000 employees)
    Chose Oracle Service
    Oracle Service Cloud has its own set of advantages. There are definitely areas for improvement.
    Incentivized
    Verified User
    Chose Oracle Service
    Oracle feels dated and clunky by comparison. We were not consulted on the selection of Oracle. We decided not to switch because it was too much work to prioritize over our other work.
    Incentivized
    Sky Dagan
    IS Tech Lead in Information Technology at Payoneer (Financial Services, 1001-5000 employees)
    Chose Oracle Service
    OSvC is much more dynamic but less ready out of the box
    Incentivized
    Verified User
    Chose Oracle Service
    It struggles because it’s a thick client and gets hung up with driver issues. It does not offer the dependent fields or formula fields. The reporting struggles to keep up with our ticketing speed and volume.
    Incentivized
    Jason Cota
    Vice President in Professional Services at Monad Solutions (Information Technology and Services, 11-50 employees)
    Chose Oracle Service
    As a partner I see our ability to get OSvC up and running at a better cost and a quicker implementation time frame
    Incentivized
    Frank Watts - CPIM, CIRM, MBA Operations Mgt
    Business Development Director - TCS Oracle Practice, Americas in Sales at Tata Consultancy Services (Information Technology and Services, 10,001+ employees)
    Chose Oracle Service
    TCS' customers who also selected Oracle Service Cloud over Salesforce Service Cloud and GE's ServiceMax in the Mfg. vertical in which I work, did so because of the robust ability of Oracle Service Cloud and its APIs to integrate with other value-add solutions for manufacturers …
    Incentivized
    Jeremy Pope
    Senior Director of Consumer & Policy Services in Customer Service at Citizens Property Insurance Corporation (Insurance, 1001-5000 employees)
    Chose Oracle Service
    Oracle Service Cloud is easier to use however reporting is clumpy.
    Incentivized
    Guru Jay
    Principal Architect in Corporate at eVerge Group (Information Technology and Services, 201-500 employees)
    Chose Oracle Service
    The biggest benefit that I see using Oracle Service Cloud is in terms of the technology stack that it uses. This translates to ease of access to resources regarding the skill sets that organizations need to maintain the product.

    The other benefit I see is the ability to …
    Incentivized
    Heena Karir
    Oracle Service Cloud Developer in Customer Service at Serene Corporation (Information Technology and Services, 201-500 employees)
    Chose Oracle Service
    Oracle Service Cloud licenses are more flexible
    Incentivized
    Rhianna Albert
    Director, Solutions Consulting in Professional Services at eVerge Group (Computer Software, 201-500 employees)
    Chose Oracle Service
    When we chose Service cloud it was because of the robust offerings it had for service, marketing, opportunity tracking and knowledge. These are still very true today. I think without a double the ease of configuration is the number one reason we selected Oracle Service cloud.
    Incentivized
    Luís Melo, CCXP
    Head of Solutions Delivery UK in Information Technology at Capventis (Information Technology and Services, 11-50 employees)
    Chose Oracle Service
    Oracle Service Cloud is more complete and flexible. It is an enterprise platform. 95% of products and capabilities are native and don't need add-ons.
    Incentivized
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Oracle ServiceSalesforce Sales Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    7.5
    78 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    Organize and prioritize service tickets7.073 Ratings00 Ratings
    Expert directory7.553 Ratings00 Ratings
    Subscription-based notifications7.057 Ratings00 Ratings
    ITSM collaboration and documentation6.750 Ratings00 Ratings
    Ticket creation and submission9.074 Ratings00 Ratings
    Ticket response8.074 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    7.3
    74 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    External knowledge base6.865 Ratings00 Ratings
    Internal knowledge base7.774 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    7.2
    76 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    Customer portal7.569 Ratings00 Ratings
    IVR7.635 Ratings00 Ratings
    Social integration4.746 Ratings00 Ratings
    Email support7.874 Ratings00 Ratings
    Help Desk CRM integration8.654 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Customer data management / contact management00 Ratings9.3261 Ratings
    Workflow management00 Ratings8.3252 Ratings
    Territory management00 Ratings7.7204 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.7238 Ratings
    Contract management00 Ratings7.9209 Ratings
    Quote & order management00 Ratings7.7192 Ratings
    Interaction tracking00 Ratings8.8223 Ratings
    Channel / partner relationship management00 Ratings8.1184 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    7.8
    99 Ratings
    Case management00 Ratings8.397 Ratings
    Call center management00 Ratings7.878 Ratings
    Help desk management00 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Lead management00 Ratings8.5234 Ratings
    Email marketing00 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Task management00 Ratings8.9231 Ratings
    Billing and invoicing management00 Ratings7.674 Ratings
    Reporting00 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Forecasting00 Ratings8.1223 Ratings
    Pipeline visualization00 Ratings8.0242 Ratings
    Customizable reports00 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Custom fields00 Ratings9.0244 Ratings
    Custom objects00 Ratings9.0233 Ratings
    Scripting environment00 Ratings8.2173 Ratings
    API for custom integration00 Ratings8.5203 Ratings
    Security
    Comparison of Security features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Single sign-on capability00 Ratings8.9215 Ratings
    Role-based user permissions00 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Social data00 Ratings9.0154 Ratings
    Social engagement00 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Marketing automation00 Ratings8.4208 Ratings
    Compensation management00 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of Oracle Service and Salesforce Sales Cloud
    Feature
    Oracle Service
    -
    Ratings
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Mobile access00 Ratings7.9227 Ratings
    User Ratings
    Oracle ServiceSalesforce Sales Cloud
    Likelihood to Recommend
    5.1
    (89 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    10.0
    (9 ratings)
    10.0
    (58 ratings)
    Usability
    10.0
    (5 ratings)
    9.4
    (121 ratings)
    Availability
    10.0
    (1 ratings)
    9.8
    (27 ratings)
    Performance
    9.0
    (1 ratings)
    9.0
    (18 ratings)
    Support Rating
    10.0
    (7 ratings)
    9.0
    (92 ratings)
    In-Person Training
    9.0
    (1 ratings)
    7.9
    (11 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    2.4
    (18 ratings)
    Configurability
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Ease of integration
    5.0
    (11 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)