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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Service

    Score5.1 out of 10
    N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A

    TeamSupport

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

    $45

    per month per user

    Pricing
    Oracle ServiceTeamSupport
    Editions & Modules
    No answers on this topic
    Starter
    $45
    per month per user
    Professional
    $65
    per month per user
    Scale
    $85
    per month per user
    Offerings
    Pricing Offerings
    Oracle ServiceTeamSupport
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing is based on annual billing
    More Pricing Information
    Community Pulse
    Oracle ServiceTeamSupport
    Considered Both Products
    Oracle
    No answer on this topic
    TeamSupport
    Chose TeamSupport
    We were running for many years the RightNow solution in a self-hosted type solution. We were being forced to the cloud to get updates to the software which prompted us to evaluate other products. RightNow Cloud and TeamSupport came out on top of our list of features we wanted. …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Oracle ServiceTeamSupport
    Incident and problem management
    Comparison of Incident and problem management features of Oracle Service and TeamSupport
    Feature
    Oracle Service
    7.5
    78 Ratings
    TeamSupport
    9.1
    11 Ratings
    Organize and prioritize service tickets7.073 Ratings9.611 Ratings
    Expert directory7.553 Ratings7.01 Ratings
    Subscription-based notifications7.057 Ratings10.05 Ratings
    ITSM collaboration and documentation6.750 Ratings00 Ratings
    Ticket creation and submission9.074 Ratings9.611 Ratings
    Ticket response8.074 Ratings9.611 Ratings
    Self Help Community
    Comparison of Self Help Community features of Oracle Service and TeamSupport
    Feature
    Oracle Service
    7.3
    74 Ratings
    TeamSupport
    9.1
    11 Ratings
    External knowledge base6.865 Ratings8.77 Ratings
    Internal knowledge base7.774 Ratings9.410 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Oracle Service and TeamSupport
    Feature
    Oracle Service
    7.2
    76 Ratings
    TeamSupport
    9.7
    11 Ratings
    Customer portal7.569 Ratings10.09 Ratings
    IVR7.635 Ratings00 Ratings
    Social integration4.746 Ratings9.04 Ratings
    Email support7.874 Ratings10.011 Ratings
    Help Desk CRM integration8.654 Ratings10.07 Ratings
    User Ratings
    Oracle ServiceTeamSupport
    Likelihood to Recommend
    5.1
    (89 ratings)
    7.3
    (57 ratings)
    Likelihood to Renew
    10.0
    (9 ratings)
    10.0
    (14 ratings)
    Usability
    10.0
    (5 ratings)
    8.9
    (8 ratings)
    Availability
    10.0
    (1 ratings)
    1.8
    (4 ratings)
    Performance
    9.0
    (1 ratings)
    7.3
    (5 ratings)
    Support Rating
    10.0
    (7 ratings)
    9.3
    (8 ratings)
    In-Person Training
    9.0
    (1 ratings)
    6.4
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.7
    (3 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    7.5
    (6 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (11 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    1.0
    (1 ratings)