| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
| osTicket | TeamSupport | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing is based on annual billing | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| osTicket | TeamSupport | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose TeamSupport We've only worked with two of the competitors of TeamSupport, Salesforce.com and osTicket, and the differences are staggering. Salesforce.com can be extremely complex and overly cluttered, where TeamSupport is simple and concise. TeamSupport is not simple in that it is without … |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| osTicket | TeamSupport | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| osTicket | TeamSupport | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 7.3 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 8.0 | 8.9 |
| Availability | - | 1.8 |
| Performance | - | 7.3 |
| Support Rating | 1.0 | 9.3 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.7 |
| Implementation Rating | 10.0 | 7.5 |
| Product Scalability | - | 1.0 |
