TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    osTicket

    Score8 out of 10
    N/AosTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

    $12

    per month

    Vision Helpdesk

    Score9.5 out of 10
    Small Businesses (1-50 employees)
    Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…

    $8

    per month

    Pricing
    osTicketVision Helpdesk
    Editions & Modules
    No answers on this topic
    Starter Help Desk
    $8
    per month per seat
    Starter Help Desk
    $12
    per month per seat
    Pro Help Desk
    $16
    per month per seat
    Satellite Help Desk
    $20
    per month per seat
    Pro Help Desk
    $20
    per month per seat
    Satellite Help Desk
    $24
    per month per seat
    Pro Service Desk
    $24
    per month per seat
    Pro Service Desk
    $32
    per month per seat
    Ent Service Desk
    $32
    per month per seat
    Ent Service Desk
    $48
    per month per seat
    Offerings
    Pricing Offerings
    osTicketVision Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    osTicketVision Helpdesk
    Considered Both Products
    Enhancesoft LLC
    No answer on this topic
    Vision Helpdesk
    Chose Vision Helpdesk
    I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    osTicketVision Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of osTicket and Vision Helpdesk
    Feature
    osTicket
    7.6
    9 Ratings
    Vision Helpdesk
    6.8
    3 Ratings
    Organize and prioritize service tickets7.99 Ratings8.03 Ratings
    Expert directory9.04 Ratings00 Ratings
    Subscription-based notifications8.47 Ratings8.03 Ratings
    ITSM collaboration and documentation7.27 Ratings00 Ratings
    Ticket creation and submission6.89 Ratings6.03 Ratings
    Ticket response6.29 Ratings5.03 Ratings
    Self Help Community
    Comparison of Self Help Community features of osTicket and Vision Helpdesk
    Feature
    osTicket
    8.3
    7 Ratings
    Vision Helpdesk
    5.0
    2 Ratings
    External knowledge base9.05 Ratings5.02 Ratings
    Internal knowledge base7.57 Ratings5.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of osTicket and Vision Helpdesk
    Feature
    osTicket
    6.9
    8 Ratings
    Vision Helpdesk
    7.0
    3 Ratings
    Customer portal9.07 Ratings8.03 Ratings
    IVR7.01 Ratings00 Ratings
    Social integration4.01 Ratings7.03 Ratings
    Email support9.57 Ratings6.03 Ratings
    Help Desk CRM integration5.03 Ratings7.01 Ratings
    User Ratings
    osTicketVision Helpdesk
    Likelihood to Recommend
    9.1
    (9 ratings)
    5.0
    (4 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Support Rating
    1.0
    (2 ratings)
    6.0
    (2 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.1
    (1 ratings)