OTRS vs. TeamSupport
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OTRS | Score9.7 out of 10 | N/A | OTRS offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. | N/A |
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
| OTRS | TeamSupport | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing is based on annual billing | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| OTRS | TeamSupport | |||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| OTRS | TeamSupport | |
|---|---|---|
| Likelihood to Recommend | - | 7.3 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.9 |
| Availability | - | 1.8 |
| Performance | - | 7.3 |
| Support Rating | - | 9.3 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.7 |
| Implementation Rating | - | 7.5 |
| Product Scalability | - | 1.0 |