Otter.ai vs. Spinach AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Otter.ai
Score 7.5 out of 10
N/A
Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.
$12.99
per user/per month
Spinach AI
Score 0.0 out of 10
N/A
An AI Meeting Assistant that runs the agenda, takes notes and automates tasks. Spinach AI supports 100 languages.
$2.90
per meeting hour Pay-as-you-go, unlimited users
Pricing
Otter.aiSpinach AI
Editions & Modules
Pro
$12.99
per user/per month
Business
$30
per user/per month
Basic
Free
Enterprise
Custom Pricing
Pro
$2.90
per meeting hour Pay-as-you-go, unlimited users
Business
$29
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Otter.aiSpinach AI
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Otter.aiSpinach AI
User Ratings
Otter.aiSpinach AI
Likelihood to Recommend
3.0
(0 ratings)
-
(0 ratings)
User Testimonials
Otter.aiSpinach AI
Likelihood to Recommend
Terrible customer service. I nearly cancelled my account due to errors in billing and no communication. First, Otter.ai began sending out invites to anyone in my organization without my permission, approval or knowledge. The next thing I know, I'm being billed for two people I do not even know. They were within my company, but still. I contacted Otter.ai the only way you can, which is by creating a response from within your account log in. I reached out twice and NEVER received an acknowledgement. However, the two other accounts were credited back, but no response about that either. No apology, nothing. I probably will not renew and will find another similar company with better customer service.
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Pros
  • Provides excellent audio transcriptions.
  • Helps spoken communicators assess their messages.
  • Provides accurate spacing in the transcript where there are pauses in the recording.
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Cons
  • We don't have the option of creating SRT files for subtitling videos
  • We are on the free plan so we are limited to only three uploads
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Alternatives Considered
Trint was more difficult to use and would not easily upload my audio recording. In contrast, however, Otter.ai was much more user friendly and easily uploaded my audio transcript. If you are looking for an audio transcription service that doesn't require a complex knowledge of software like this, then I would heartily recommend Otter.ai over Trint!
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Return on Investment
  • Cheap for a business cost
  • High cost for the feature set - Would like to see more features.
  • Overall helpful for important conversations and meeting notes.
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ScreenShots