Ironclad vs. Outlaw

I think it worked realllly well at my previous company where we used it for a very simple form that just required one simple signature from both sides- this was a form used to record custom pricing/discounts for a product that typically was not discounted. In my current role, there are many more required fields on the form/contract, and can be multiple levels of approvals on one side, and then possibly multiple levels of approvals/signatures on the other side. I've never used another solution in the exact same way (like DocuSign) to be able to compare experiences, but on Ironclad, understanding where I am in the completion process can be confusing. Within the app, I wish it was more of just a checklist or schedule of what needs to happen, but it's not written out that clearly. Lastly, there is something wrong with our notifications (I'm not sure if this is specific to my company's settings)- I frequently get 'contract completed' or 'contract signed' email notifications even if that hasn't occurred. They seem to correlate with updating the form or refreshing the sync from SFDC.

Well suited to template led document creation - where multiple non legal users can create contracts that are locked down and secure from error. Because it is a niche platform it can be tough to persuade users outside our business to use collaboration features. Often we have to export and revert to using MS word for red-lining/track changes.

Incentivized

• Ironclad is extremely easy to use, without providing much specific direction to new users.
• It's wonderful to be able to capture the progress of contracts and requests as well as the notes regarding the status.
• It's easy to tag another colleague into a workflow for their input and approvals as necessary.

Incentivized

• Easy to use from the contracting side.
• Ability to create a template that fits are needs exactly how we want.
• Easy to connect the consultant with the contract via link or email.

Incentivized

• Interface is suboptimal
• It has to be easier to set up new documents and fields. I had to hire a consultant to do the work because it's simply not easy or intuitive
• AI capability is suboptimal. Often, suggested text has nothing to do with the topic being indexed

Incentivized

• Export function to be more easily used.
• Ability to access fully executed documents more easily (the different version histories results in the wrong version being downloaded a lot).
• Notifications for when a contract is fully executed if you aren't the signee but do need to be notified.

Incentivized

I think it does all the things I need, and it can be simple to use, but it can also be confusing and not intuitive the more functionality you take advantage of. I am especially frustrated by false "form completed" notifications that I receive not only when forms have actually been completed, but also when they've been refreshed from SFDC or otherwise updated.

Great user interface and great training and support by the Outlaw team. Whenever we had a question, they were always available to help. Loading templates made the contract process so much quicker and required less approval's from our leadership team, which makes it easier for everyone to do their jobs

Incentivized

I haven't used the support services for IronClad, but I understand from our legal team, the support is very good, they have replied and provide solutions quickly and effectively. I have used the documentation and support pages which are very complete and which have been updated given the user interface updates.

Incentivized

The support has been A+. Outlaw is always there when I'm having issues or need assistance. They will get back to me the same day or next. The support team is very knowledgeable and explains it very simplified for us. Julie Appel with Outlaw has been the perfect support for my company in rolling out Outlaw and answering any questions we have.

Incentivized

IronClad is a comprehensive platform that allows legal teams, cross functional teams and approvers to keep track of the suggestions and changes made to legal agreements. It keeps everything in a single place, however it lacks the simplicity and practicality of DocuSign throughout the signing process, so we usually have to use both platforms to complete a legal workforce

Incentivized

The main reason we chose Outlaw was the price and customer service. The customer service at Outlaw has been outstanding in helping us learn the process and set up contracts. They are available all the time and respond very quickly. Julie Appel is the best at Outlaw!

Incentivized

• Increased employee efficiency.
• Easily supervised contract application status.
• Easily managed active/inactive contracts.

Incentivized

• Faster contract process. Our process is smoother and faster then it ever was before.
• Employee efficiency. The process is quicker and has saved time, but I think there are more ways to save even more.

Incentivized