ownCloud vs. Progress ShareFile

OwnCloud/Nextcloud is a great application for cloud storage of files, and makes sharing specific files or folders easy and fast. It also makes a great tool for real-time collaboration, including real-time chat and simultaneous editing of documents or spreadsheets. I have used ownCloud to assist clients in sending large files that could not be emailed -- for example, one of my clients is a Video Production agency. They produced a commercial to air, but could not email the file as it was 400MB. OwncCloud came to the rescue. I set up a temporary share and allowed him access to upload into that folder. Once the file was in the folder, I generated a share link that was then forwarded to TV stations for instant viewing in a browser. Each TV station then downloaded it and was able to add it to their scheduling system quickly. From the Photography side... I am able to deliver large amounts of files quickly and easily to my clients, and they can download or view on mobile devices easily. Since I use ownCloud on a daily basis, I cannot think of any reason why I would not use this software

Incentivized

Progress ShareFile has been a great tool for sharing files. When you send to outside people they get an easy link to click on to download the needed files. On the sender side you get options to have the person do things logon to get the file, just enter a name and email address, or just click on the link and download. There are hooks to use other tools to scan for personal information like SSN or credit card numbers. Many of our users use email to send and store emails. They have found that clicking on a link to get a file adds a bit of complexity but many have learned how to adjust to the change.

Incentivized

• 100% of our data is stored ONLY on our servers and workstation. No external hosting anywhere.
• Open source, no recurring fees for any amount of data we need.
• Feature rich browser based application.
• Mature desktop sync client for PC and Mac.

Incentivized

• I think that one of ShareFile's greatest strengths is its ease of use. With the outlook plug-in sharing large documents is so quick and easy.
• I also like the security and control that is provided for who can access the documents and tracking the changes within them. I think it does well at protecting information that leaves the company.
• I also think the website is well organized and easy to use. It was very easy for us to implement and train our employees on the proper use of the website and software.

Incentivized

• Requires you to manage the infrastructure, software updates, backups and security because it is self-hosted
• The picture viewer in ownCloud is not really snappy by default (You need to setup plugins or some kind of cache)
• No video viewer by default
• The web UI requires a cache setup to have reasonable load times (to be fair, it is recommended in the admin page)
• I stopped using the calendar and contacts plugins because after each update they would break

Incentivized

• Users grow quickly (each client gets a separate account). Automated pruning would be nice.
• I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
• It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.

Incentivized

It's a highly effective and secure storage system, has robust workarounds for serving the various equipment limits of our users, meets high security requirements of HIPAA standards, significantly reduces our needs for producing paper trails.

Incentivized

OwnCloud is easy for me to use, and I believe it would be for others too. The barrier for most people will be the set up. For a technology professional like myself, ownCloud's setup is pretty straightforward, but it's not the sort of thing most casual users will be able to handle. Also, it's on the user to maintain the service. These can be taken care of by paying someone to do it for you.

Incentivized

Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.

The software has never been down when I needed to use it.

Incentivized

Compared with other cloud services, ownCloud has been the most efficient. It doesn't create a noticeable drain on resources and very quickly syncs across all my devices. I'm usually able to save a file on my laptop and by the time I walk over and sit down at my desktop machine, it's already there. I don't need to wait as often as I have with services like OneDrive.

Incentivized

Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again

Incentivized

Regarding the community edition, there is a reasonably good support on the IRC, forums and in the issue section on Github. Perhaps a much more individual approach would be available if the premium support was chosen and the instance of the server was provided by the Owncloud company that also offers some premium extensions, not available generally. However, we did not need this level of support yet.

Incentivized

Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.

Incentivized

Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well

ownCloud is better than Google Drive and Microsoft's OneDrive. I have not used Google Drive in some time now, so it may have improved. OneDrive has become better over time too, but my go-to is still ownCloud. Firstly, I prefer to have my data under my control. No other service can offer the level of control that ownCloud does. Setting that aside, in my experience Google Drive never quite got syncing right. Unless you have a very small collection of files and you're not synced across many devices, Google Drive fails to achieve a complete sync. The icon is always showing that Drive is syncing (and not up to date). I've had similar issues with OneDrive, but these days on Windows 10 OneDrive usually can achieve a complete sync across multiple devices, but it often hogs CPU and Network resources to do so, and it's still slower than OneDrive.

Incentivized

ShareFile offers more professional level services, and doesn't constantly "run out" of space, forcing you to upgrade to continue. When doing a cost comparison, the competitors may seem cheaper at first, but by the time you add on the features to make it comparable, the pricing is as much, if not more, than what we're paying for ShareFile. The access control level is better with ShareFile, so we chose to stay with them.

I am a one person office. I have no idea how this software would scale to a larger office.

Incentivized

• The company grew from 4 employees in 2013 when ownCloud was initially deployed to about 40 in 2017 and still using it with a very similar setting without any major upgrade on the same Linux VPS. 95% of all company data are stored and shared via ownCloud successfully. No clear data about ROI but clearly the perfect adoption rate by all people and its ubiquitous use makes it an essential part of the company workflow.

Incentivized

• All of our clients and consulting engineers find ShareFile easy to use, thus complementing our business.
• Our staff also find ShareFile intuitive, accessible, and easy to use, making it an ideal, everyday indispensable desktop tool for everyone in our company.
• ShareFile can be linked to our firm's primary website as a placed for private use. We haven't found need for this yet, but might in the future.

Incentivized