Paddle vs. Subscription Genius (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paddle
Score 5.1 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Subscription Genius (discontinued)
Score 1.0 out of 10
N/A
Subscription Genius was a cloud-deployed subscription billing platform featuring subscriber management, analytics, and e-commerce capabilities, from Pape Ventures. The product is no longer available and support for the product has ended.
$149
per month
Pricing
PaddleSubscription Genius (discontinued)
Editions & Modules
Custom
custom pricing
STANDARD
$149
per month
PLUS
$349
per month
PREMIUM
$499
per month
Offerings
Pricing Offerings
PaddleSubscription Genius (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsGet access to all core features for one flat rate with no contracts., lock-ins, setup fees or support fees.
More Pricing Information
Community Pulse
PaddleSubscription Genius (discontinued)
Best Alternatives
PaddleSubscription Genius (discontinued)
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.0 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.0 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Enterprises
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaddleSubscription Genius (discontinued)
Likelihood to Recommend
7.1
(6 ratings)
1.0
(1 ratings)
User Testimonials
PaddleSubscription Genius (discontinued)
Likelihood to Recommend
Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Discontinued Products
I would avoid [it] for any subscription management. Personally, we had a torrid experience with the product and company. The platform is dated and feels like an afterthought or a sideline project for Pape Ventures. They certainly don’t invest any time in developing the product and it feels like there is a real ‘Can’t do’ attitude from the management.
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Pros
Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Discontinued Products
  • Initial sales was strong.
  • Their website looks the part.
  • You feel like they are genuine.
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Cons
Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Discontinued Products
  • Failed to deliver on promises.
  • Auto renew function never worked from the start.
  • Facebook Pixel Tracking never worked.
  • Support failed to return calls.
  • Support failed to return emails.
  • Generally ignored.
  • It ended up costing us double. I had to waste time chasing them to deliver on a product that never worked.
  • Feels like a side project or afterthought.
  • No new development time.
  • Feels like it has been mothballed.
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Alternatives Considered
Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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Discontinued Products
No answers on this topic
Return on Investment
Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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Discontinued Products
  • We actually lost money and further time
  • We ended up reverting back to manual subscription management
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway