PagerDuty vs. ServiceNow DevOps

I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.

Incentivized

Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support.

Incentivized

• Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
• The calendar view provides valuable information regarding who is on call by the team and their full contact information.
• The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.

Incentivized

• Knowledge base is central to all internal and external.
• Easy to add articles to the KB.
• The ticketing system is central to all internal and external.
• The ticketing system is easy to use.
• The ticketing system makes it easy to ticketing data for analysis.

Incentivized

• When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
• Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
• Make schedule changes more intuitive.
• One button to acknowledge and close an alert.

Incentivized

• I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
• I'd like in certain exceptions to be able to open tickets with time in past.

Incentivized

They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.

Incentivized

As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident

Incentivized

PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Incentivized

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.

Incentivized

There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on the computer.

Incentivized

ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps

Incentivized

• Allow our service to be available 24/7 with minimal downtime, improving customer experience
• Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
• Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings

Incentivized

• Cohesive and efficient communication.

Incentivized