PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
Splunk On-Call
Score 5.9 out of 10
N/A
Formerly known as VictorOps, Splunk On-Call is an incident response system for developers, devops and operations teams that helps reduce outage time.
N/A
Pricing
PagerDuty
Splunk On-Call
Editions & Modules
Professional
$25
per month per user
Business
$49
per month per user
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
PagerDuty
Splunk On-Call
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Discount available for annual pricing.
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More Pricing Information
Community Pulse
PagerDuty
Splunk On-Call
Considered Both Products
PagerDuty
Verified User
Anonymous
Chose PagerDuty
I worked at one company that used VictorOps (now Splunk On-Call) and it was quite similar to PagerDuty. VictorOps had a smaller customer base and fewer integrations, so there was less information on the Internet about how to use it effectively, and I don't think its API was as …
When compared to VictorOps and OpsGenie, PagerDuty is clearly the best of the breed. It provides a more polished UI, more integrations, and more features than the others, but it's priced at a premium. Smaller teams will probably get more value out of another alternative that …
When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management …
VictorOps was ok. PagerDuty allowed more flexibility in scheduling from what I recall. I wasn't involved with the decision making but in our testing VictorOps wasn't as comfortable to use as PagerDuty.
VictorOps is similar to PagerDuty, but was much more difficult to setup and get working with the Nagios system I was supporting. I also did not like the mobile app for VictorOps, it was too convoluted and hard to figure out what alert was being sent to the on-call person. I …
I think PagerDuty is a good product. I have used VictorOps before and found the interface to be too cumbersome and tedious to set up. They have a rich interface with many great integrations, but sometimes less is more, and I have found this to be the case with Pager Duty. They …
While more costly than the competitors, PagerDuty has more functionality and is the better tool. There are more integrations, the UI is cleaner, and there are more features and options.
Both the above products (although they could do more, such as alert filtering), were too bulky and cumbersome. Building simple alerts and integrations were time-consuming and more hassle then they should have been. Escalation policies were also difficult and cumbersome to set …
Compared to the companies listed above, PagerDuty was always the stronger contender combined with Datadog. Though now the playing field may have changed since we last did any serious evaluation. PagerDuty has no downtime and "just works". That last phrase is what makes it …
Through our evaluation, we selected PagerDuty, mainly because of its user interface and the ability for support managers to configure it without additional support.
We really liked PagerDuty but it got too expensive for us. In my opinion, PagerDuty has a nicer UI/UX and iPhone app as it's done well and has some fun associated with it. However, the pricing model became too expensive for the features we needed. VictorOps is one of several …
Both VictorOps and PagerDuty do a great job at hands-off alerting people of all their systems neeeds. If used properly it allows everyone, devs, ops, and managers to see into the status of the systems and see what systems and processes need to be improved based upon the types …
I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
Splunk On-Call has proved to be a great help in incident response within my organization. With the scheduling and assignment feature it is never in question which engineer is tasked with each assignment/incident. Being able to quickly and easily access all relevant logs greatly expedites incident resolution time. I would argue that the larger the environment and incident volume, the more important a tool such as this will prove to be.
When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.
There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on the computer.
Splunk is more intelligent, easy, and faster compared to other tools in the market. Easy to configure, and customization can be done easily. It's more user-friendly, and it adds more value when I mention about the navigation panel. Multi-level escalations and root cause analysis is done in an intelligent way. Troubleshooting is faster.
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
