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PanTerra Networks vs. Sprinklr Service

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PanTerra Networks

98 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PanTerra Networks

    Score6.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    		PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…

    $24.95

    per month per seat

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    PanTerra NetworksSprinklr Service
    Editions & Modules
    Business Plus
    $24.95
    per month per seat
    Professional
    $29.95
    per month per seat
    Call Center
    $44.95
    per month per seat
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    PanTerra NetworksSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsPricing is determined by length of contract and size of business.Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    PanTerra NetworksSprinklr Service
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    9.1
    1 Ratings
    Sprinklr Service
    -
    Ratings
    High quality audio9.11 Ratings00 Ratings
    High quality video9.11 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    7.7
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Desktop sharing7.72 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    8.2
    1 Ratings
    Sprinklr Service
    -
    Ratings
    Calendar integration8.21 Ratings00 Ratings
    Meeting initiation8.21 Ratings00 Ratings
    Record meetings / events8.21 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    9.1
    1 Ratings
    Sprinklr Service
    -
    Ratings
    User authentication9.11 Ratings00 Ratings
    Participant roles & permissions9.11 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    8.8
    3 Ratings
    Sprinklr Service
    -
    Ratings
    Hosted PBX9.13 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.53 Ratings00 Ratings
    Directory of employee names8.72 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    7.9
    3 Ratings
    Sprinklr Service
    -
    Ratings
    Answering rules8.13 Ratings00 Ratings
    Call recording8.62 Ratings00 Ratings
    Call park8.13 Ratings00 Ratings
    Call screening7.83 Ratings00 Ratings
    Message alerts8.62 Ratings00 Ratings
    Business SMS/External Messaging3.92 Ratings00 Ratings
    Online Fax9.13 Ratings00 Ratings
    Voicemail Transcription9.11 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    7.7
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Mobile app for iOS8.22 Ratings00 Ratings
    Mobile app for Android7.31 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    8.5
    4 Ratings
    Sprinklr Service
    -
    Ratings
    Centralized communications management8.62 Ratings00 Ratings
    Team messaging7.33 Ratings00 Ratings
    Team document sharing9.11 Ratings00 Ratings
    Call and meeting analytics9.11 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of PanTerra Networks and Sprinklr Service
    Feature
    PanTerra Networks
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    PanTerra NetworksSprinklr Service
    Likelihood to Recommend
    6.3
    (65 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    7.3
    (5 ratings)
    7.5
    (7 ratings)
    Usability
    8.2
    (2 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    10.0
    (62 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    9.7
    (59 ratings)
    9.0
    (2 ratings)