PanTerra Networks

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PanTerra Networks	Score 6.3 out of 10	Mid-Size Companies (51-1,000 employees)	PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…	$24.95 per month per seat

Pricing

PanTerra Networks

Editions & Modules

Business Plus: $24.95
per month per seat
Professional: $29.95
per month per seat
Call Center: $44.95
per month per seat

Offerings

Pricing Offerings
PanTerra Networks
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

Pricing is determined by length of contract and size of business.

More Pricing Information

Community Pulse
	PanTerra Networks
Considered Both Products	PanTerra Networks Zeeshan Ahmed CEO Chose PanTerra Networks I compared between the vendors and found them affordable and reliable. Their onboarding process was rather lengthier but since then, we have hardly had issues. Incentivized Helpful? CN Chris Near Technology Analyst Chose PanTerra Networks We've used Net2Phone and Segra prior to using PanTerra Networks. PanTerra Networks has been our best overall system. For Net2Phone, call quality was an issue at times and it was not easy to update the system for holidays at the time of use as well as limited data analytics. … Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks I only used grasshopper with a smaller team so I’m not sure if it would scale. I did not select PanTerra Networks but have been using it for 4+ years. It does work, but I think it could be better. Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks Teams was a nightmare to use. Did it once and will not go back. Incentivized Helpful? RN Ryan Norton Sr. Director; Care Center Chose PanTerra Networks It is a simpler solution and a more cost-effective option but best suited for small teams who are comfortable with on-premise solutions. Call centers with large teams require a more elaborate set up in my opinion. Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks The capabilities of Streams far exceeded either of the other products we have used in recent years. Incentivized Helpful? TS Tammy Sabatini COO Chose PanTerra Networks First thing would be cost, Ring Central has a lot of bells and whistles which is nice, but we didn't use many of them so we were paying for things that were not needed for our business. Second would be the customer service and account management. I think they got too big too … Incentivized Helpful? AW Amy Wishon Office Manager Chose PanTerra Networks 8x8 Work Incentivized Helpful? JR Jesus Ramos III Director Chose PanTerra Networks We previously used Verizon for our business phones. we then had to seek additional services for additional features we were looking for. The need to use multiple companies made billing and customer support exhausting and cumbersome. Since switching to PanTerra Networks our … Incentivized Helpful? Pamela Crenshaw CEO Chose PanTerra Networks Zendesk Suite, Nextiva and Five9 Incentivized Helpful? Randy Turnquist Manager Chose PanTerra Networks PanTerra Networks Customer service is the best. Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks PanTerra Networks is much less expensive than other solutions. Our small business does not need all the features that other products offer. Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks Far superior did a lot of research and talking to everyone at the companies above and price and product so much better with PanTerra Networks Incentivized Helpful? William Dennison Owner Chose PanTerra Networks Better price, better service Incentivized Helpful? Andrew S. Cho Managing Partner Chose PanTerra Networks Had several outages and price point per VOIP phone line was not competitive. Restricted use of proprietary phones was too limiting. Incentivized Helpful? Brad Tucker President Chose PanTerra Networks Everybody has phones. They all work. PanTerra Networks makes it easier to evaluate, implement and SUPPORT. Incentivized Helpful? PR Peter Rizo CEO Chose PanTerra Networks Streams is very easy to use , the interface with windows is taskless and the mobile app works just fine as well. Texting is easy, just type message and send, you can also share files via text through web or the app itself . Monitor the trainees calls to make sure they are doing … Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks Customers like the local Support Incentivized Helpful? Jay Cruzan Owner Chose PanTerra Networks PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, … Incentivized Helpful? MM Mike McLean President Chose PanTerra Networks PanTerra Networks is much more seamless and integrated than Adtran products. The vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is … Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks We really had a lack of support from the sales department and the support system to the point that we felt the need to leave Incentivized Helpful? Floyd Massey, Ph.D. Information Technology Administrator Chose PanTerra Networks PanTerra provided the features we needed at an affordable price. Incentivized Helpful? JD Josh Douglas Finance Manager Chose PanTerra Networks cost is about half, service is double at least. Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks The customer support on PanTerra Streams is significantly better than Vonage. Also, the overall cost of PanTerra Streams was better, in our experience, than Vonage. Incentivized Helpful? Verified User Anonymous Chose PanTerra Networks I was not part of the decision making process to select PanTerra Streams, but since I have been brought on board we have found others that are easier to use and more cost effective than Panterra, so we are making a change. Incentivized Helpful?

Features

PanTerra Networks

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	PanTerra Networks 9.1 Ratings 10% above category average
High quality audio	9.10 Ratings
High quality video	9.10 Ratings

Screen Sharing

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	PanTerra Networks 8.2 Ratings 0% above category average
Calendar integration	8.20 Ratings
Meeting initiation	8.20 Ratings
Record meetings / events	8.20 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	PanTerra Networks 9.1 Ratings 17% above category average
User authentication	9.10 Ratings
Participant roles & permissions	9.10 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	PanTerra Networks 8.8 Ratings 5% above category average
Hosted PBX	9.10 Ratings
Multi-level Interactive Voice Response (IVR)	8.50 Ratings
Directory of employee names	8.70 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	PanTerra Networks 7.9 Ratings 7% below category average
Answering rules	8.10 Ratings
Call recording	8.60 Ratings
Call park	8.10 Ratings
Call screening	7.80 Ratings
Message alerts	8.60 Ratings
Business SMS/External Messaging	3.90 Ratings
Online Fax	9.10 Ratings
Voicemail Transcription	9.10 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	PanTerra Networks 7.7 Ratings 9% below category average
Mobile app for iOS	8.20 Ratings
Mobile app for Android	7.30 Ratings

Unified Communications Platform and Collaboration

Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
	PanTerra Networks 8.5 Ratings 6% above category average
Centralized communications management	8.60 Ratings
Team messaging	7.30 Ratings
Team document sharing	9.10 Ratings
Call and meeting analytics	9.10 Ratings

Best Alternatives
	PanTerra Networks
Small Businesses	Broadvoice \| GoContact Score 9.2 out of 10
Medium-sized Companies	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	PanTerra Networks
Likelihood to Recommend	6.3 (0 ratings)
Likelihood to Renew	7.4 (0 ratings)
Usability	8.2 (0 ratings)
Support Rating	10.0 (0 ratings)
Implementation Rating	9.7 (0 ratings)

User Testimonials
	PanTerra Networks
Likelihood to Recommend	One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users. Incentivized Verified User Anonymous Read full review
Pros	Attended or un-attended answering of incoming calls Transfer calls to appropriate person Integrates with cell phones for always available Keeps a log of phone calls Allows me to use messaging on my phone system and desktop Allows me to manage user accounts Incentivized PR Pete Reynen General Manager Read full review
Cons	Billing support is not easy to reach. Being online and on app is a bit confusing. You have to set each to ring or not. We would love if you could change the outbound caller ID faster than in settings. Like when you dial out. Incentivized TS Tammy Sabatini COO Read full review
Likelihood to Renew	In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing. Incentivized Herm Harrison Vice President Read full review
Usability	PanTerra Networks needs to make the interface more user friendly and make it easier for the users. Like saving message templates or saving phone numbers for the fax directory. Incentivized Verified User Anonymous Read full review
Reliability and Availability	We have not experienced any outages or issues during business hours Incentivized Verified User Anonymous Read full review
Performance	Fantastic. Very happy!!! We love it and haven't had any issues. Incentivized Verified User Anonymous Read full review
Support Rating	The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams. Incentivized Verified User Anonymous Read full review
Online Training	Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy Incentivized Verified User Anonymous Read full review
Implementation Rating	The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all. Incentivized Samer Samaan Marketing Director Read full review
Alternatives Considered	We've used Net2Phone and Segra prior to using PanTerra Networks. PanTerra Networks has been our best overall system. For Net2Phone, call quality was an issue at times and it was not easy to update the system for holidays at the time of use as well as limited data analytics. Segra had good call quality and ease of system but did not have good data analytics at the time of use. PanTerra Networks had all: Call quality, ease of customization and good data analytics. Incentivized CN Chris Near Technology Analyst Read full review
Scalability	We only have three phones and two users Incentivized Verified User Anonymous Read full review
Return on Investment	Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise We decreased our monthly expense for reliable service by several hundred dollars The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease. Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing Incentivized Verified User Anonymous Read full review
ScreenShots	PanTerra Networks Screenshots