PaperCut Software headquartered in Melbourne offers their suite of print and output management solutions including PaperCut NG as well as embedded software to supply hardware integration.
$425
One Time Fee
Vasion Print
Score 9.3 out of 10
N/A
Vasion Print (formerly PrinterLogic) helps IT professionals reduce legacy infrastructure and costs by eliminating the need for print servers. Vasion Print delivers a highly available Serverless Printing Infrastructure built on our centrally managed direct IP printing platform.
PaperCut is well suited in an environment where paper usage is overdone. In the marketing and advertising industry, lots of paper is wasted due to visual usage like presentations of client show-casings. It is less appropriate for a workplace that only uses digital work rather than any print. Otherwise very useful.
Implementation when moving from on site print servers to Vasion Print was super easy and very simple to do. Seems well suited for any sized organization that doesn't want to have to manage print servers any longer. Other than adding and retireing printers from the system many of our other printer issues have largely gone away. Unless you are a very small organization with only a few printers I can't think of a situation where Vasion Print wouldn't be helpful.
When using in a VM environment, sometimes it won't allow a driver recently changed to be re-added, making us change the printer name in Vaison Print each time
Sometimes Vaision print won't recognize when a laptop has changed locations (i.e. the IP address changed) and won't push the new printers
Even though it supposed to push the same settings ever time, somehow certain computers still get different configurations, leading defaults to have to be selected
it may be a configuration issue but Work from home workers are able to print to clinics from home even though they are not supposed to
When Vaision print has an outage the whole organization is calling about printer issues
Hands down one of our best investments for our IT staff. This has saved so much time and frustration and it well worth the cost. If the budget starts to gets tight, this is one of the last things we would cut out. We also purchased this through our copy machine vendor so it's nice that the charge is integrated with our copy machines lease
The limitation for the map/location of devices. Wished there were more features to customize this both the list and the map was more interactive for users. I think users would appreciate that more. Everything else from an IT Tech perspective, gets the job done. No real complaints for this management tool for printers/copiers.
A colleague has reported a performance issue with loading printer profiles on Edge. It sometimes takes a very long time to come up, and sometimes not at all, but he switches over to Chrome, and the interface comes up very quickly. This might be a fringe case, since I am able to launch the same profile on Edge browser without any problems.
We use a local company to support our PaperCut implementation. They have been fantastic with any request we've had over the years. For the most part the issues we have had were simple enough and were often solved by a driver or application update. PaperCut has been nothing less than reliable.
Whenever I've contacted Vasion Print support the responses are always rapid and thorough. The support staff is knowledgeable and always happy to answer any questions I have. Most of the time we needed support was at the beginning of our implementation. Our account rep as well as technical support were skilled and responsive.
Vasion Print was already selected before I became an engineer in this group, so I don't have any insight into the previous situation. I do know that there were a LOT of Help Desk calls around printing because that is why a project was initiated in the first place to try to find a solution to this problem. It was burning up a lot of Help Desk and deskside support time.
The biggest ROI impact would be that we are saving money every year by printing less and less.
As part of moving towards this centralized model, we no longer purchase new printers.
The only negative was the initial push back from users that have been printing to local printers for years and years. This is something that will obviously go away over time.
