Paylocity vs. PeopleFluent

Paylocity appears to be well-suited for startups to large businesses. As with any product, finding the right price point for the services provided is the challenge. Always remember that one small company that would really appreciate the "benefits essentials" or some other part of the platform but can't afford them right now, may be the ones to get you that large company through word of mouth...IF they had been able to experience that part of the product and refer it to others.

Incentivized

PeopleFluent has eliminated the use of paper reviews. It is also eliminated the use of scanning, emailing or interoffice mail. It is a great tool for communication and I highly recommend it. However, in some ways, the product can be improved. Some processes are tied to each other and could function in tandem. For example, while completing the self-review, the employee has to capture multi-raters. If self-review is submitted without listing multi-rater names then multi-rater review has to be captured separately on paper. In my opinion, these two processes can be different. Multi-raters should be added/removed/modified after submitting self-review.

Incentivized

• Obviously, time and labor and payroll. It's time and labor time sheets are so easy, so easy for employees. We have been for many years a company that's allowed our employees to self-report that was easy to set up. California is a tough company or tough state to work in, so there's been a lot of restrictions and Paylocity has really helped us establish the rules and regulations and make sure we're compliant. We've recently moved to time clocks, so something that we had to do and that was a really easy transition to do and it's going very well. And also payroll. Payroll is so easy to run, so it's two good systems that I think have been really great.

Incentivized

• Self-service tool to add/change configurations without the need for additional professional services
• Amazing implementation team that makes sure your tool is up and running
• Reporting such as compensation statements, budget and total rewards statements available for all cycles
• Configurable feed to our HRIS to make sure data is up to date
• Opportunity to leverage the current tool capabilities within the comp module for other comp processes (e.g. Total Rewards Statements)
• Customer support team is great!

Incentivized

• We have had lots of year end issues specifically with Partners W2's.
• We had an accrual issue that was causing 2 additional vacation/sick accruals per year.
• When updating accruals- the paperwork to do so is confusing at times. I feel there is little support to assist you in filling the paperwork correctly to reflect what you need the accrual to actually do.

Incentivized

• I would advise better filtering options when pulling up candidate profiles, we should have multiple functions when requesting candidates profile.
• Sometimes I get huge projects and need to move more than 20 people, it's a headache moving groups in parts.
• A faster way to verify if a candidate has been double submitted, maybe with a unique ID or email that identifies said candidate prior to going through the whole submission process.
• Stronger cache cookies when session is timed out get kicked out and the process reboots. Sometimes recruiters are pulled in different directions while multitasking.

Incentivized

We most likely will because we are learning how to use it better all the time. It does integrate with our Advanced Benefits. But the customer service is not responsive when needing help. It almost always requires several contacts to get anywhere, and the contacts can be several days apart. Once you actually get to TALK to someone, things are usually resolved fairly quickly, but their email system is not efficient. I get half answers and they close the ticket! But once I can get to someone, it is almost always great service. Very hard to get someone though.

Incentivized

PeopleFluent continues to develop an already high quality product and works to continually improve the user experience. The different modules integrate well, and the administrative functions are easy to understand and perform resulting in less time spent with KTLO functions. They provide world class customer service and work hard to keep you engaged as a customer.

Staff hasn't had that many glitches and they don't come with as many problems as we had with, we had a DP before. And there will always be issues sometimes with time clocks, time, time we clocking in and stuff. We've really seen downsides with that. That staff is not complaining as much.

Incentivized

PeopleFluent seems to have all the functionality one would need, but it can be a bit overwhelming. Depending on the client implementation, it can be downright confusing and not intuitive. My 6 rating comes from the fact that it seems like the system can be configured to actually be confusing and not make sense. I think a VMS should be set up not to allow a customer to configure it in such a way as to not really work, or to allow users to circumvent steps. I also really don't like the "organization key" that needs to be entered every time you log in. Why is a login and password good enough for 99% of the systems out there, but PeopleFluent requires an extra field?

Incentivized

Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

Incentivized

We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient

Incentivized

I really appreciate that we are assigned a support manager. That person is very familiar with our set up, our needs and our history. However, I've spoken to others on the support team and have had very positive interactions and get the help needed.

Incentivized

In my experience, the support team was very prompt and helpful. They had good subject matter expertise and were able to troubleshoot immediately. At times we wanted some enhancements but it was not possible due to product limitations. But, the support team was helpful in suggesting alternatives for our requirements. The customer support staff was also very polite and friendly.

Incentivized

I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.

Incentivized

The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.

Incentivized

We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out

Incentivized

I would say that Paylocity is a significant upgrade from my experience with Paycor. I would say that it's a similar product to Paycom. The one thing I liked, Paycom did pay the PTOA little bit differently. It was in real time, but Paycom did not value us as a customer and they lost us due the pricing. And then they've tried to come back and they've tried to match. They have tried to match Paylocity pricing, but we chose not to go back because we're happy with Paylocity and I'm not going to make a huge move like that if I'm happy where I am.

Incentivized

Out of the VMS's listed, I'd say PeopleFluent is solidly in the middle. Fieldglass and IQN are probably easier to navigate and more modern looking, and I definitely don't run into the login problems with them. Beeline and PRO Wand are probably on par with PeopleFluent. They have their plusses and minuses in terms of navigation and ease of use. Covendis is definitely worse than PeopleFluent. Covendis is a mess - very difficult to navigate, not intuitive at all with terrible workflow. Again, I didn't select PeopleFluent; my client did, and I have chosen to work with them, therefore I work with PeopleFluent.

Incentivized

We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture

Incentivized

• All of the above, the data is readily available so that we can actually see what our turnover ratio is or the data that we need to make decisions. So I think overall it made our process a bit more seamless. There are training that's readily available that we can deploy to our employees as opposed to creating it and it's customizable so we can add things to it that is specific to our organization and just build on to what's already there.

Incentivized

• I do believe that goal setting and the workflow of following up, going through the process yearly is as good as you make it. If you set good goals, or help your team make good goals then the experience can go well. Otherwise it's just another thing that an employee is doing to make their manager happy.
• I am not sure the cost of the product, but if it is really expensive I am not sure that we are getting fully what we should be for what the product offers. Make sure you are using what is offered.

Incentivized