Pearson Revel vs. Relias Learning Management System

In my opinion, Pearson Revel isn't a bad product. It works as intended. However, the customer service at Pearson Revel is very poor (at least based on my personal experience. Others may have better success with their customer services). I tried to contact the Pearson representative numerous times via email and phone calls to set up Pearson Revel for my class. In my experience, the representative never returned my emails or phone calls. I am very disappointed by their lack of customer support.

Incentivized

Good for an organization who are in health care and in ABA. Not so good everyone else. There are courses specific to the industry, however, the glitches and the lack of support from the customer service staff makes it hard to recommend the product.

Incentivized

• Ease of assigning reading
• Ease of tracking level of student engagement
• Ease of use for instructors

Incentivized

• The gamification elements are fun, and our staff enjoys decorating their crests.
• The ability to personalize our reminders ensures that compliance stays top-of-mind.
• User-friendly doesn't do it justice - zero training is needed on how to use the system because it's so intuitive!

Incentivized

• Unfortunately, there are some videos that do not play, or situations where the video does not match the question content. These are bugs that should be attended to by Pearson, but although I have reported them (along with students), they have not been remedied.
• Instructors who would prefer to use only the digital text do not have the option to purchase the text without the platform.
• Because the text and software are integrated, there are no "page numbers" as in other digital texts which makes it hard to reference a particular section in a lecture, assignment, or presentation.

Incentivized

• The UI needs to be modernized and more user-friendly for non-technical individuals.
• Courses need to be updated with more engaging content. Extremely painful to read the course materials for hour long.
• The platform can be upgraded to increase speed and navigation.

Incentivized

RMLS have become an important component of our agency's support systems. It provides consistent context for education and trainings as well as being flexible to allow staff to access it on their time. We have found many of the content sessions to be very useful for staff development and supportive of our overall agency goals and strategies.

Incentivized

I enjoy the ease of setup. It has a large course library and selection filter to choose by
profession and/or module type. Even though it has a generic user
interface and navigating tools, but it gets the job done. It offers the
basic and simple delivery, tracking, and reporting.

Incentivized

Relias staff has been accommodating whenever support is needed. When Relias staff are at booths at conferences, they also engage very positively and are available for support. It seems as if the Relias staff really care about the work they do and the product they offer.

Incentivized

It was very easy to implement. It's cloud based, so the most difficult part was getting users loaded.

Incentivized

I have used Pearson MyPsycLab in the past. I believe it was a better overall product than the REVEL system because the text and learning activities were separated, Students could view the text, then complete the activities. Overall, I think that both printed texts and systems like REVEL will be obsolete in the near future as content is readily available on the internet at no cost to the student.

Incentivized

Relias has significantly more and higher quality training courses and video offerings than any competitor in the space. At the end of the day, it's about the caregivers receiving as much information they can to be successful.

• NEGATIVE: The platform is less expensive than a printed text, but students can use OER's for free. This is especially important at the community college level where students tend to have less financial resources for education.
• NEGATIVE: After the course completes, the student has nothing to use as a reference. They cannot go back and view the content, nor can they print any of the content.
• NEGATIVE: The student pays for the learning platform and content which includes a large number of activities and resources. While this seems to be a positive thing, students (and instructors) can get overwhelmed with the number of activities and resources available. Some students won't use any of the resources at all.

Incentivized

• We've been able to save money on purchasing outside trainings from vendors
• We've been able to retain our supervisors and managers because we can provide them in-depth, company specific training through the platform
• We've reduce labor hours to hold in person trainings and instead push trainings out through Relias Learning Management System wherever appropriate

Incentivized