TrustRadius

Pega Customer Service vs. Snapsheet

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Snapsheet
Score 8.0 out of 10
N/A
Snapsheet, headquartered in Chicago, offers their mobile insurance claims management solution, supporting insurance claims adjusters with virtual claims processing and workflow. Snapsheet service also provides facilitated communication between repair shops, adjusters, and customers with insurance.N/A
Pricing
Pega Customer ServiceSnapsheet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Pega Customer ServiceSnapsheet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Pega Customer ServiceSnapsheet
Considered Both Products
Pega Customer Service
Verified User
Anonymous
Chose Pega Customer Service
Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The …
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Chose Pega Customer Service
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
Snapsheet

No answer on this topic

Best Alternatives
Pega Customer ServiceSnapsheet
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10

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Medium-sized Companies
Dialpad Support
Dialpad Support
Score 9.0 out of 10

No answers on this topic

Enterprises
Verint Community
Verint Community
Score 9.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Pega Customer ServiceSnapsheet
Likelihood to Recommend
7.6
(0 ratings)
-
(0 ratings)
User Testimonials
Pega Customer ServiceSnapsheet
Likelihood to Recommend
It's well suited for all who needs rapid and quick development. And customer service is also very good and easy to contact
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
No answers on this topic
Pros
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
No answers on this topic
Cons
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The decision between both would depend on the use case and the other tools surrounding this technology.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation