#1 most frequent
United States of America
55.2%79 installations of 143
What is Pega Customer Service?
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.
Categories & Use Cases
Media
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Screenshot of Next Best Action Intelligence
Who Buys & Uses Pega Customer Service
#2 most frequent
India
8.4%12 installations of 143
#3 most frequent
Australia
6.3%9 installations of 143
Perfect choice
Use Cases and Deployment Scope
Basically it's very helpful to create cases and we can easily maintain them. Previously we have used to create html ,css and java script to create Web sites and all but Pega Customer Service is very helpful and customer service is very helpful. If we create any ticket immediately they will solve
Pros
- Easy to contact
- Responds very quickly
- Provides accurate information
Cons
- No need to improve in any aspect because everything is perfect
Most Important Features
- Quick chat
- Ticket solving
Return on Investment
- Easy to contact
- Quickly solves tickets
- Friendly nature
Other Software Used
Pega Customer Service, Pega Platform
Learn how Pega can boost your business
Use Cases and Deployment Scope
Pega is being used as a decision node for identifying which communications should be sent to which customers, in which channel, and when it would be the best moment to do so. The objective is to have a smarter mechanism to predict the next best action to be carried out at the customer level.
Pros
- Easy and intuitive interface
- Processing of large datasets from different sources.
- Decision making in an automated fashion.
Cons
- Performance, as some of the tasks run in batch.
- Extensibility could take time for complex functionalities.
- At least the cloud version should be more powerful in terms of processing.
Most Important Features
- Next Best Action functionalities
- Easy interface
- Data integrations
Return on Investment
- Reduced the manual effort due to introducing automation
- Increased customer satisfaction
- Enhanced personalization
Alternatives Considered
Adobe Experience Platform
Other Software Used
Adobe Campaign, Adobe Marketo Engage, Adobe Experience Platform
