Pega Customer Service vs. Subrosource

Pega Customer Service

Pega Customer Service

12 Reviews and Ratings

Subrosource

Subrosource

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pega Customer Service	Score 8.0 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A
Subrosource	Score 0.0 out of 10	N/A	EXL’s Subrosource platform is a claims management technology with advanced analytics, and patented methodologies designed to improve both net- and top-line recoveries. The solution embeds analytics throughout the process to proactively identify opportunities, provide decision support, automated insurance arbitration, and vendor management.	N/A

Pricing

Pega Customer Service

Subrosource

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Pega Customer Service	Subrosource
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Pega Customer Service	Subrosource
Considered Both Products	Pega Customer Service Verified User Anonymous Chose Pega Customer Service Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The … Incentivized Helpful? Sanjay Meesala Senior Software Engineer Chose Pega Customer Service We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Helpful?	Subrosource No answer on this topic

Best Alternatives
	Pega Customer Service	Subrosource
Small Businesses	Simplify360 Score 7.8 out of 10	No answers on this topic
Medium-sized Companies	Dialpad Support Score 9.0 out of 10	No answers on this topic
Enterprises	Verint Community Score 9.9 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Pega Customer Service	Subrosource
Likelihood to Recommend	7.6 (0 ratings)	- (0 ratings)

User Testimonials
	Pega Customer Service	Subrosource
Likelihood to Recommend	It's well suited for all who needs rapid and quick development. And customer service is also very good and easy to contact Incentivized Sanjay Meesala Senior Software Engineer Read full review	No answers on this topic
Pros	Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review	No answers on this topic
Cons	Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The decision between both would depend on the use case and the other tools surrounding this technology. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots	Pega Customer Service Screenshots