Pega Platform vs. Qualtrics XM for Customer Frontlines
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Pega Platform | Score5.7 out of 10 | N/A | Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems. | $35 per month per user* (or $0.45 per case**) |
 Qualtrics XM for Customer Frontlines | Score9 out of 10 | N/A | Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business. | N/A |
| Pega Platform | Qualtrics XM for Customer Frontlines | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | *500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Pega Platform | Qualtrics XM for Customer Frontlines | ||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Reporting & Analytics |
| ||||||||||||||||||||||||||||
| Process Engine |
| ||||||||||||||||||||||||||||
| Collaboration |
| ||||||||||||||||||||||||||||
| Content Management Capabilties |
| ||||||||||||||||||||||||||||
| Pega Platform | Qualtrics XM for Customer Frontlines | |
|---|---|---|
| Likelihood to Recommend | 6.0 | 8.2 |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.0 | - |
| Support Rating | 10.0 | - |
| Online Training | 8.0 | - |
| Implementation Rating | 10.0 | - |