Pega Platform vs. Verint Case Management Professional [Citizen Engagement]
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Pega Platform | Score5.7 out of 10 | N/A | Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems. | $35 per month per user* (or $0.45 per case**) |
![Verint Case Management Professional [Citizen Engagement]](https://media.trustradius.com/product-logos/3I/cT/M12RE2WL51TK-180x180.PNG) Verint Case Management Professional [Citizen Engagement] | Score8.1 out of 10 | N/A | Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The… | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | *500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000. | — | ||||||||||||||
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| Reporting & Analytics |
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| Pega Platform | Verint Case Management Professional [Citizen Engagement] | |
|---|---|---|
| Likelihood to Recommend | 6.0 | 9.1 |
| Likelihood to Renew | 10.0 | 9.1 |
| Usability | 9.0 | - |
| Support Rating | 10.0 | 9.1 |
| Online Training | 8.0 | - |
| Implementation Rating | 10.0 | - |