Access PeopleHR vs. Proliant

Access PeopleHR is easy to use for things like requesting Leave.. the system is easy to guide through and emails are sent to the correct managers (if setup correctly) I do find that the backend is quite outdated and clunky though, this could do with modernising a little as it reminds me of windows 95

Incentivized

This is solely based on two things: the fact that we have been unable to have issues fixed after more than a year of dealing with them AND since a key contact for us left we are unable to get a fast turnaround on many questions unless we contact the person who handles our payroll. I like the platform and it's easy to use, but when it's not functioning how we need it to, that's a problem. I still cannot see what my actual PTO balance is on my dashboard (the same for three other employees). This is an issue.

Incentivized

• Complex reporting is made easy through the reporting capabilities of the system. We have been using reports for the past year and absolutely trust the accuracy of the data produced. The reports are generated easily through the system and can be exported into an editable Excel spreadsheet which is great.
• The self-service of data is great for freeing up HR time. Employees can update their personal information themselves quickly and easily.
• The App is a great feature of People HR. A large proportion of our employees work in our warehouse and as such don't have their own computer at work. The app allows those employees easy access to the system on the go.

Incentivized

• Fantastic customer service!!
• Well implemented products.
• Well rounded choices for all HR needs.

Incentivized

• The applicant tracking system still has room for improvement with integrating with external job boards like Indeed / Jobsite.co.uk / Directgov etc.
• There is an option for creating forms with signatures but it doesn't allow for comments/feedback/changes/versions.

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

Super user friendly!

Incentivized

People HR is easy to use, you don't actually need any training for that. The programme and functionality are excellent, and the support provided by Advisors when you click the help button to speak with them is always excellent. They are quick to respond to any questions and provide excellent customer service.

Incentivized

Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Incentivized

• As a result of the poor customer service approach we received because of an issue, we were forced to source an alternative HR system and incredibly short notice resulting in a huge amount of additional hours needing to be worked 'out of hours' to ensure something was in place in time. Very adverse impact on the business and the continuity for our employees.

• All of my employees use the app on a regular basis and love it.
• Proliant has helped us solve tax issues our last payroll company could not

Incentivized