PeopleSoft Campus Solutions vs. Salesforce Education Cloud

Campus Solutions is a solid product. It is used successfully by large and small institutions across the world. A fair amount of customization should be expected, as the delivered functions just aren't flexible enough for specific needs sometimes. If an institution has the developer bandwidth to support some customization, then this is a great product. It offers a seemingly never ending supply of efficient functions, such as Activity Guides, which allow the institution to assign desired tasks to end users, such as updating their emergency contact information. Students could be assigned a registration hold until they have completed their tasks.

Incentivized

Well suited:

1. Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
2. Groups with huge student populations now, or expected in the future.
3. Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.

Less appropriate:

1. If you expect your company/school will have a limited number of students.
2. If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.

Incentivized

• Degree progress for students and tracking
• Tracking of course enrollment and progress for individual students
• Housing all things pertaining to each student as a whole
• Tracking students success as they reach graduation

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• The user interface can be way better
• Usability of the application should be improved.
• Data analytics and reporting functions should be improved upon

Incentivized

• Reports - Comes with no out of the box reports.
• OOB functionality may be limited - important to have folks with experience customizing EDA to an organization's needs.
• Upfront cost - Implementation services (either a hired team or consultants) is imperative to make it work.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

When you open a service request you will get contacted in short order. They will usually develop a patch or hot fix in a reasonable amount of time. You do usually need to keep the software updated and will want to be on the latest versions.

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

I used Banner previously and I think PeopleSoft Campus Solutions was so much more user friendly. I also found the reporting to be easier to access with CS. CS works well when paired with FMS and HCM. You can pretty much go full oracle and also implements database systems for data warehousing and even more detailed analysis. Due to the size of Oracle and PeopleSoft the amount of third party support also seems higher. I had also used Hobsons products before but find CS to be more robust than their offerings as well.

Incentivized

Salesforce.org Education Cloud has many different functionalities that do not revolve around just the assignment and grading aspect of a student's education. They provide ways for staff to communicate with students in real-time and provide additional support, such as mental health resources, which is incredibly important. Not only is the education aspect important, but providing resources to help a student in every aspect of life is possible on Salesforce and is very useful.

Incentivized

• Retrieving information has been faster for us since we implemented Peoplesoft, this has enabled us to better serve our students and provide them with support and answer their questions in a timely fashion.
• Because of PS Campus Solutions, we have a central location to house student information making it easy to access info rather than having the information stored in multiple places all over the campus by different groups. This has tremendously improved our processes and made it very easy for us.
• Since Peoplesoft securely stores our data, we do not have issues with data security or questions from parents or students about fears of student information being leaked or falling into the wrong hands. This has helped us remain compliant and comply with FERPA regulations.

Incentivized

• This is always awesome to find and have companies where you can educate yourself online.
• Even when you look at things such as FOREX, this is one of the biggest industries, so it is a tell tale sign that it is well on track to the future.

Incentivized