Salesforce Education Cloud

Score8.7 out of 10

21 Reviews and Ratings

What is Salesforce Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Categories & Use Cases

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District Communications, such as messaging and alerting
The platform supports communications district-wide and/or with between specific individuals. Examples include alerts, announcements, and direct messaging between faculty and parents.
Category average: 8.2
State and National-level Reporting
The system provides prebuilt reports or build-your-own reporting tools for necessary state and national-level reports.
Category average: 8.1
Class Scheduling
Administrators can easily set up and manage class schedules for the school prior to course registration windows.
Category average: 9

Teacher and Parent Mobile Application
Teachers and parents can use a mobile application to access their students' data and update some information remotely.
Category average: 7.9
Integrations with 3rd-Party Education Technology
The student management system can send and receive data from other educational systems with little to no manual steps required.
Category average: 8.1
Platform Customization
The student management system can be adjusted or customized to fit specific or unique needs of the school.
Category average: 7.6

Verified User

Employee (1-10 employees employees)

Use Cases and Deployment Scope

Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provide their users with absolutely every tool they need to succeed. I supported others who actively used the product and saw first hand how beneficial it was for users on both ends of the spectrum.

Pros

Provides students with the resources they need to stay connected virtually if they cannot be at school in-person.
Allows administrators to manage reports efficiently.
Students can stay on task and organized with the look of the Education Cloud.

Cons

I think the display of the cloud for students can seem a bit intimidating at first.
I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

Return on Investment

More efficient communication
Higher student/staff engagement and task management
Increased student enrollment

Alternatives Considered

Canvas

Other Software Used

Canvas, Microsoft Teams, Class for Zoom

Verified User

Administrator (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all applicants. Many of our staff members have access. We also use Salesforce to support our many forms around student information, including program of study, change of degree, adding additional degrees or certificates, and we have more forms being developed.

Pros

Transfer information
Seamless user experience
Customer suppor

Cons

Talking to more software programs
Communicate about license requirements
Notify before deactivating users

Return on Investment

Greater staff productivity
seamless experience for students
less errors on forms

Verified User

Former Employee in Human Resources (1-10 employees employees)

Use Cases and Deployment Scope

It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces in terms of their mandatory and optional courses and licenses. It has also made [it easy to communicate] with them and [get] feedback.

Pros

Student / Employee management
Direct comunication
Easy to use

Cons

It requires a bit of knowledge in order to make it work
It is hard to modify the initial presets for customization
It does not allow you to work offline

Return on Investment

The dropout for optional courses has decreased
The enrollment for extra courses has increased
The time spent in course management has decreased

Alternatives Considered

Moodle and Google Classroom

Other Software Used

Microsoft Teams, PyCharm, Notion

Nathan Baker View profile

Director of Recruitment and Analytics in Sales at Taylor University (201-500 employees employees)

Pros

One-to-one communication for all higher education constituents.
Relationship networking to identify potential contact and organizational affiliations.
Data collection and analysis of student engagement history.

Cons

Lack of university advancement data architecture.
Data storage needs to grow exponentially as the database size grows quickly.
Salesforce development is so rapid it is difficult to keep up on new features and opportunities to maximize efficiency.

Return on Investment

Increase in student enrollment cohort class.
A significant increase in the number of one-to-one student touchpoints via email, text, and phone calls in the student recruitment process.
Improved data collection for student retention data analysis.

Other Software Used

GetFeedback, Salesforce Analytics Cloud, Jitterbit, Salesforce Community Cloud, Information Builders WebFOCUS, LiveChat, Salesforce Mobile (formerly Salesforce1 Mobile App)

Verified User

Analyst in Research & Development (11-50 employees employees)

Use Cases and Deployment Scope

As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution at a glance. Each and every students can be paid attention to my classes and their careers through that too. And i think, for an educational institute, this solution is the best in the business to maintain online classes in this pandemics.

Pros

Students/Customers portfolio management
Assigning new task or the new offers for customers
view own resources to the eyes of customer

Cons

Server crashes frequently
Portfolio or receipt should be more graphical than detailed
Sometimes adding more customer/ students into inventory is a difficult job

Return on Investment

ROI increase 20% than other platforms
Large number of students handling saves a lot of time
Grading and assigning task to each and every one with customized alert makes the schedule easier