TrustRadius

Pepper Cloud vs. WATI.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pepper Cloud
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Pepper Cloud CRM is a cloud-based customer relationship management software solution for SMBs that use WhatsApp, that when integrated adds lead management capabilities, scheduled messaging, and other outreach features.N/A
WATI.io
Score 8.9 out of 10
N/A
WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.
$49
per month
Pricing
Pepper CloudWATI.io
Editions & Modules
No answers on this topic
Standard
$49
per month
Professional
$98
per month
Offerings
Pricing Offerings
Pepper CloudWATI.io
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Pepper CloudWATI.io
Features
Pepper CloudWATI.io
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pepper Cloud
9.2
Ratings
18% above category average
WATI.io
-
Ratings
Customer data management / contact management10.00 Ratings00 Ratings
Workflow management9.00 Ratings00 Ratings
Territory management9.00 Ratings00 Ratings
Opportunity management9.00 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.00 Ratings00 Ratings
Contract management9.00 Ratings00 Ratings
Quote & order management9.00 Ratings00 Ratings
Interaction tracking10.00 Ratings00 Ratings
Channel / partner relationship management10.00 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pepper Cloud
9.5
Ratings
23% above category average
WATI.io
-
Ratings
Case management9.00 Ratings00 Ratings
Call center management10.00 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pepper Cloud
8.5
Ratings
11% above category average
WATI.io
-
Ratings
Lead management10.00 Ratings00 Ratings
Email marketing7.00 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pepper Cloud
8.7
Ratings
13% above category average
WATI.io
-
Ratings
Task management10.00 Ratings00 Ratings
Billing and invoicing management8.00 Ratings00 Ratings
Reporting8.00 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pepper Cloud
8.7
Ratings
14% above category average
WATI.io
-
Ratings
Forecasting9.00 Ratings00 Ratings
Pipeline visualization9.00 Ratings00 Ratings
Customizable reports8.00 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pepper Cloud
9.7
Ratings
26% above category average
WATI.io
-
Ratings
Custom fields10.00 Ratings00 Ratings
Custom objects9.00 Ratings00 Ratings
API for custom integration10.00 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Pepper Cloud
8.5
Ratings
2% above category average
WATI.io
-
Ratings
Single sign-on capability9.00 Ratings00 Ratings
Role-based user permissions8.00 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pepper Cloud
10.0
Ratings
31% above category average
WATI.io
-
Ratings
Social data10.00 Ratings00 Ratings
Social engagement10.00 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pepper Cloud
9.5
Ratings
26% above category average
WATI.io
-
Ratings
Marketing automation10.00 Ratings00 Ratings
Compensation management9.00 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pepper Cloud
10.0
Ratings
31% above category average
WATI.io
-
Ratings
Mobile access10.00 Ratings00 Ratings
User Ratings
Pepper CloudWATI.io
Likelihood to Recommend
9.0
(0 ratings)
8.0
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
Ease of integration
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Pepper CloudWATI.io
Likelihood to Recommend
I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use
Anshul Jain | TrustRadius Reviewer
Anshul Jain
Content Manager
Read full review
If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.
Verified User
Anonymous
Read full review
Pros
  • I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
  • It's AI powered features like chatbot, task automation, etc very handy tools.
  • Multiple easy customization options
  • Works well with other programs seamlessly. Also, it should open API.
  • Provide 24*7 support.
Anshul Jain | TrustRadius Reviewer
Anshul Jain
Content Manager
Read full review
  • Segmented campaigns.
  • Easy to access documents for developers.
  • Integrations with other tools.
Verified User
Anonymous
Read full review
Cons
  • Data and file storage is low
  • Limited email templates
  • The UI/Ux of reporting feature is bit old dated
Anshul Jain | TrustRadius Reviewer
Anshul Jain
Content Manager
Read full review
  • Open marketplace for integrations.
  • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.
Verified User
Anonymous
Read full review
Usability
Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.
Anshul Jain | TrustRadius Reviewer
Anshul Jain
Content Manager
Read full review
No answers on this topic
Support Rating
The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.
Anshul Jain | TrustRadius Reviewer
Anshul Jain
Content Manager
Read full review
No answers on this topic
Alternatives Considered
Their unique capabilities includes omnichannel CRM at reasonable prices.
Anshul Jain | TrustRadius Reviewer
Anshul Jain
Content Manager
Read full review
Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
Verified User
Anonymous
Read full review
Return on Investment
  • Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
  • It's integration capabilities makes it good option
  • Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.
Anshul Jain | TrustRadius Reviewer
Anshul Jain
Content Manager
Read full review
  • Quick setup gave us good advantage.
  • Easy to use, no need of any technical knowledge.
Verified User
Anonymous
Read full review
ScreenShots

Pepper Cloud Screenshots

Screenshot of AI-powered Sales CRM SoftwareScreenshot of Opportunity Management DashboardScreenshot of CRM integrations