Phenom Talent Experience Management (TXM) Platform

Phenom TXM provides an easy-to-use, well-flowing landing page to front our ATS (SmartRecruiters). It integrates well with SR and enables potential candidates to view our open roles across multiple locations, job types, and skill levels. It allows them to sign up to receive notifications based on their preferred criteria, and they can also save job listings they're interested in. Once set up, ideally, it works well. Any edits required are slow and costly - engaging with representatives from Phenom and resolving queries is time-consuming and usually requires multiple follow-ups. Because Phenom centrally controls the site, we're unable to make even small edits quickly.

Incentivized

• Role grouping into categories.
• Web page design & flow.
• Easy to use.
• SmartRecruiters integration.

Incentivized

• Reports turnaround times could be improved
• Can't change candidates statuses in bulk
• Slow customer service turnaround at times

Incentivized

Candidate usability is fairly straightforward and the platform is easy to engage with. There are multiple ways to search and filter roles, including status, location (including city/individual location, as well as DC/Store/Head Office, etc.), role type, and department. Usability from a website management perspective is lacking due to the centrality of control over the content.

Incentivized

When comparing Phenom Talent Experience Management to Avature CRM: Avature aims very high, and sometimes gets lost in its own grandness. Phenom Talent Experience Management tends to be more user-friendly and accessible, with some more down to Earth features and functionalities. On the other hand, Avature allows for managing candidates in bulk, which is not an option for Phenom Talent Experience Management. When comparing Phenom Talent Experience Management to SmartRecruiters: the choice for Phenom Talent Experience Management was made once the decision had been made on investing on EB campaigns and building a talent community, as Phenom Talent Experience Management's capabilities are much better and broader.

Incentivized

• Increased candidate engagement
• Broad customisation is leading to more sophisticated campaigns which should increase ROI
• Reports could benefit from some TLC, data integrity has been a concern

Incentivized