PhoneBurner vs. Ytel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PhoneBurner
Score 8.0 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$165
per month per user
Ytel
Score 6.6 out of 10
N/A
Ytel is a call center software offering from Ytel.
$500
per month
Pricing
PhoneBurnerYtel
Editions & Modules
Standard
$165
per month per user
Professional
$195
per month per user
Premium
$215
per month per user
Short Code
$500.00
per month
Offerings
Pricing Offerings
PhoneBurnerYtel
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details15% discount available with an annual contract. No setup fees. No per minutes fees. No credit card free trial. Admin account is free unless engaged in dialing.
More Pricing Information
Community Pulse
PhoneBurnerYtel
Features
PhoneBurnerYtel
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
PhoneBurner
7.4
Ratings
3% above category average
Ytel
-
Ratings
Contact preview8.60 Ratings00 Ratings
Dialer-CRM integration6.70 Ratings00 Ratings
Call notes & tags5.80 Ratings00 Ratings
Automatic call logging8.70 Ratings00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
PhoneBurner
9.2
Ratings
19% above category average
Ytel
-
Ratings
Outbound dialing9.00 Ratings00 Ratings
Inbound routing8.90 Ratings00 Ratings
Custom caller ID9.00 Ratings00 Ratings
Click-to-call9.30 Ratings00 Ratings
Recorded voicemail drop9.80 Ratings00 Ratings
Dialer contact import9.40 Ratings00 Ratings
Campaign & list management9.40 Ratings00 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
PhoneBurner
9.2
Ratings
20% above category average
Ytel
-
Ratings
Follow-up calls9.40 Ratings00 Ratings
Dialer reporting & analytics8.70 Ratings00 Ratings
Dialer compliance9.40 Ratings00 Ratings
User Ratings
PhoneBurnerYtel
Likelihood to Recommend
6.5
(0 ratings)
-
(0 ratings)
Usability
9.3
(0 ratings)
-
(0 ratings)
Support Rating
8.6
(0 ratings)
-
(0 ratings)
User Testimonials
PhoneBurnerYtel
Likelihood to Recommend
I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy.
Read full review
No answers on this topic
Pros
  • It is super easy to upload the lead list and keep everything in a unified and easy to use record.
  • Time savings in the case of calling more than 50 people during a single day for example.
  • Extremely friendly interface and reliable software.
Read full review
No answers on this topic
Cons
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Read full review
No answers on this topic
Usability
The capacity to stack enormous records and dial those down quickly, without manual cycles, is the best aspect of the application. Another incredible component is the more current rundown stacking device, which permits you to make another envelope for the contacts on the fly, settling on sorted out decision crusades truly simple to begin.
Read full review
No answers on this topic
Support Rating
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Read full review
No answers on this topic
Alternatives Considered
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
Read full review
No answers on this topic
Return on Investment
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Read full review
No answers on this topic
ScreenShots

PhoneBurner Screenshots

Screenshot of the dialing interfaceScreenshot of PhoneBurner's spam flag and answer rate solutionScreenshot of an overview of PhoneBurner's lead routingScreenshot of an illustration of a call workflowScreenshot of PhoneBurner's inbuilt analyticsScreenshot of Connect Scores pickup probability