PhoneBurner

Score8.1 out of 10

23 Reviews and Ratings

What is PhoneBurner?

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Categories & Use Cases

Media

PhoneBurner's spam flag and answer rate solution

an overview of PhoneBurner's lead routing

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Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Category average: 7.9
Dialer contact import
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
Category average: 7.4
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.2

Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.7
Dialer-CRM integration
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Category average: 7.3
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Category average: 7.4

JUNE REY RAMIREZ

Senior Account Manager in Sales at Foyr Neo (201-500 employees employees)

Pros

Manage leads and contacts
High chance of call and SMS touchbase
Easy to organize Medium and High users
Automated SMS
Low cost

Cons

Generating auto SMS
System down sometimes
Timezone mapping not accurate

Most Important Features

Mapping leads from CRM Zoho to PB and vice versa.
Create your own mapping to organize leads.
Very quick and fast transition.

Return on Investment

it increases our call connect rate.
It increases our revenue because of more touch points.
It increases our revenue because we're able to double our call connect rate and more chances of closing sales.

Nathan Newman View profile

VP of Sales in Sales at Best Company (51-200 employees employees)

Pros

PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
The amount of time it takes to get through a list of calls has almost been cut in half.
The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.

Cons

I think that being able to use PhoneBurner to record Zoom Calls would be helpful.

Most Important Features

Pulling lists and calling them.
Manager's ability to review calls.
Manager's ability to get on live with one of their reps to understand something that [is] happening live.

Return on Investment

PhoneBurner has decreased our time that it takes to call through lists of calls almost in half.

Alternatives Considered

FrontSpin and Outreach

Julia Carmargo View profile

Analista de banco de dados in Information Technology at IBM (10,001+ employees employees)

Pros

It is super easy to upload the lead list and keep everything in a unified and easy to use record.
Time savings in the case of calling more than 50 people during a single day for example.
Extremely friendly interface and reliable software.

Cons

A little delay sometimes and locking in a rare way. But it needs to be fixed.

Return on Investment

Sales evolution and improvement in team productivity.

Usability

Other Software Used

Dropbox Business, Amazon Advertising, Juniper MX Series

Shashank Pathak View profile

Internet Marketing Analyst in Information Technology at Dotsquares (1001-5000 employees employees)

Pros

Sales CRM Dashboard
Easy Texting / SMS Feature
Automatic Lead Distribution System
Detailed Leads Reporting

Cons

Sometimes it behaves very slow while responding
It can't remove black listed number automatically
Some CRM connectivity is not available

Return on Investment

Easy to need to call a lot of phone numbers
Getting leads in a highly efficient manner
Very easy to upload leads list and to keep a record for future

Usability

Stefan Silverman

Owner/Managing Director in Sales at Franchise Jones Consulting (1-10 employees employees)

Pros

Dramatically increases the number of prospect calls I can make per hour.
Prospects that don't answer automatically receive a customized voicemail and email.
Call events are automatically logged in the prospect's record.

Cons

Organization of functions could be more intuitive so they can be found more quickly.
Would like to see more email campaign functionality.

Return on Investment

With PhoneBurner I can manage a much larger volume of leads and work them effectively than would be possible without it.
PhoneBurner allows me to engage many more potential franchise buyers than would be possible without it.
PhoneBurner enables me to handle several franchisor clients and their leads at the same time. Not possible without it.

Other Software Used

ClickFunnels, Zapier, Mailchimp

PhoneBurner

What is PhoneBurner?

Categories & Use Cases

Media

Key Features

Top Performing Features

Recorded voicemail drop

Dialer contact import

Campaign & list management

Areas for Improvement

Contact preview

Dialer-CRM integration

Call notes & tags

Reviews

Pros

Cons

Most Important Features

Return on Investment

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Pros

Cons

Return on Investment

Usability

Other Software Used

Pros

Cons

Return on Investment

Usability

Pros

Cons

Return on Investment

Other Software Used

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