Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$300
per year per user
Pricing
Pipeline CRM
Editions & Modules
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
Pipeline CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Pipeline CRM
Features
Pipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipeline CRM
6.9
Ratings
11% below category average
Customer data management / contact management
8.00 Ratings
Workflow management
8.00 Ratings
Territory management
7.00 Ratings
Opportunity management
8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)
4.00 Ratings
Contract management
5.00 Ratings
Quote & order management
6.00 Ratings
Interaction tracking
9.00 Ratings
Channel / partner relationship management
7.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipeline CRM
7.8
Ratings
3% above category average
Case management
7.00 Ratings
Call center management
8.20 Ratings
Help desk management
8.20 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipeline CRM
5.0
Ratings
41% below category average
Lead management
8.00 Ratings
Email marketing
2.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipeline CRM
4.5
Ratings
51% below category average
Task management
3.00 Ratings
Billing and invoicing management
5.50 Ratings
Reporting
5.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipeline CRM
6.7
Ratings
12% below category average
Forecasting
8.00 Ratings
Pipeline visualization
5.00 Ratings
Customizable reports
7.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipeline CRM
9.5
Ratings
24% above category average
Custom fields
10.00 Ratings
Custom objects
10.00 Ratings
Scripting environment
8.20 Ratings
API for custom integration
10.00 Ratings
Security
Comparison of Security features of Product A and Product B
Pipeline CRM
6.0
Ratings
32% below category average
Single sign-on capability
6.00 Ratings
Role-based user permissions
6.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipeline CRM
8.1
Ratings
10% above category average
Social data
8.10 Ratings
Social engagement
8.20 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipeline CRM
4.6
Ratings
46% below category average
Marketing automation
2.00 Ratings
Compensation management
7.30 Ratings
Platform
Comparison of Platform features of Product A and Product B
It is great for managing multiple sales people and the ability to see where the company is in sales cycles. Great for our forecasting. The ability to track email opens has helped us with next steps as well.
I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
We are currently using HubSpot for one of our other companies and it has been great. The marketing integrations that come with it blow PipelineDeals out of the water. On top of that, it also has a ticketing system in it where you can tie customer issues to a customer in the CRM.