Pipeline CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipeline CRM
Score 5.3 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$300
per year per user
Pricing
Pipeline CRM
Editions & Modules
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
Pipeline CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Pipeline CRM
Features
Pipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipeline CRM
6.9
Ratings
11% below category average
Customer data management / contact management8.00 Ratings
Workflow management8.00 Ratings
Territory management7.00 Ratings
Opportunity management8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)4.00 Ratings
Contract management5.00 Ratings
Quote & order management6.00 Ratings
Interaction tracking9.00 Ratings
Channel / partner relationship management7.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipeline CRM
7.8
Ratings
3% above category average
Case management7.00 Ratings
Call center management8.20 Ratings
Help desk management8.20 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipeline CRM
5.0
Ratings
41% below category average
Lead management8.00 Ratings
Email marketing2.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipeline CRM
4.5
Ratings
51% below category average
Task management3.00 Ratings
Billing and invoicing management5.50 Ratings
Reporting5.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipeline CRM
6.7
Ratings
12% below category average
Forecasting8.00 Ratings
Pipeline visualization5.00 Ratings
Customizable reports7.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipeline CRM
9.5
Ratings
24% above category average
Custom fields10.00 Ratings
Custom objects10.00 Ratings
Scripting environment8.20 Ratings
API for custom integration10.00 Ratings
Security
Comparison of Security features of Product A and Product B
Pipeline CRM
6.0
Ratings
32% below category average
Single sign-on capability6.00 Ratings
Role-based user permissions6.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipeline CRM
8.1
Ratings
10% above category average
Social data8.10 Ratings
Social engagement8.20 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipeline CRM
4.6
Ratings
46% below category average
Marketing automation2.00 Ratings
Compensation management7.30 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipeline CRM
8.0
Ratings
9% above category average
Mobile access8.00 Ratings
User Ratings
Pipeline CRM
Likelihood to Recommend
7.0
(0 ratings)
Likelihood to Renew
7.0
(0 ratings)
Usability
9.0
(0 ratings)
Support Rating
8.0
(0 ratings)
User Testimonials
Pipeline CRM
Likelihood to Recommend
It is great for managing multiple sales people and the ability to see where the company is in sales cycles. Great for our forecasting. The ability to track email opens has helped us with next steps as well.
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Pros
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
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Cons
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
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Likelihood to Renew
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
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Usability
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
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Support Rating
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
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Alternatives Considered
We are currently using HubSpot for one of our other companies and it has been great. The marketing integrations that come with it blow PipelineDeals out of the water. On top of that, it also has a ticketing system in it where you can tie customer issues to a customer in the CRM.
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Return on Investment
  • Visibility. Tracking and seeing our activity increased our productivity.
  • Encouraging. Seeing our progress made it more encouraging to keep going when things were hard.
  • Tracking ROI: Our ability to see our ROI on our marketing and sales efforts was powerful in adjusting our efforts as a company.
  • Followup Efficiency: Knowing who we need to reach out to and when is very helpful when managing multiple contacts and leads.
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ScreenShots

Pipeline CRM Screenshots

Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources