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Planhat vs. Strikedeck (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Planhat

    Score7.2 out of 10
    N/APlanhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.N/A

    Strikedeck (discontinued)

    Score4.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
    Pricing
    PlanhatStrikedeck (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PlanhatStrikedeck (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    PlanhatStrikedeck (discontinued)
    Considered Both Products
    Planhat
    Chose Planhat
    Planhat compares relatively well to Totango, despite not coming along with the massive price tag. It was able to perform all of the functions our CSM team was needing and hoping it could do for us. It was able to highlight the customer's health according to the metrics we …
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    PlanhatStrikedeck (discontinued)
    Security
    Comparison of Security features of Planhat and Strikedeck (discontinued)
    Feature
    Planhat
    8.5
    12 Ratings
    Strikedeck (discontinued)
    8.5
    4 Ratings
    Role-based user permissions8.512 Ratings8.54 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Planhat and Strikedeck (discontinued)
    Feature
    Planhat
    8.8
    12 Ratings
    Strikedeck (discontinued)
    8.4
    5 Ratings
    API8.511 Ratings7.33 Ratings
    Integration with Salesforce.com9.08 Ratings9.64 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Planhat and Strikedeck (discontinued)
    Feature
    Planhat
    8.0
    13 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    Product usage9.013 Ratings9.45 Ratings
    Help desk / support tickets7.011 Ratings8.04 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Planhat and Strikedeck (discontinued)
    Feature
    Planhat
    8.6
    13 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    NPS surveys9.011 Ratings8.84 Ratings
    Sponsor tracking8.08 Ratings9.01 Ratings
    Customer profiles9.013 Ratings8.65 Ratings
    Automated workflow8.012 Ratings8.05 Ratings
    Internal collaboration9.012 Ratings8.04 Ratings
    Customer health scoring9.513 Ratings9.45 Ratings
    Customer segmentation7.513 Ratings9.05 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Planhat and Strikedeck (discontinued)
    Feature
    Planhat
    8.7
    12 Ratings
    Strikedeck (discontinued)
    7.8
    5 Ratings
    Customer health trends9.912 Ratings8.85 Ratings
    Engagement analytics7.912 Ratings8.05 Ratings
    Revenue forecasting8.08 Ratings6.22 Ratings
    Dashboards9.012 Ratings8.24 Ratings
    User Ratings
    PlanhatStrikedeck (discontinued)
    Likelihood to Recommend
    8.5
    (13 ratings)
    7.6
    (5 ratings)
    Usability
    8.0
    (6 ratings)
    5.6
    (5 ratings)
    Support Rating
    9.7
    (4 ratings)
    7.8
    (5 ratings)