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Planhat vs. Totango

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Planhat

35 Reviews and Ratings

Totango

409 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Planhat

    Score7.1 out of 10
    		N/APlanhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.N/A

    Totango

    Score7.8 out of 10
    		N/ATotango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.N/A
    Pricing
    PlanhatTotango
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PlanhatTotango
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support.
    More Pricing Information
    Community Pulse
    PlanhatTotango
    Considered Both Products
    Planhat
    Erin Gracyalny
    Customer Success Manager in Customer Service at Nitro (Information Technology & Services, 201-500 employees)
    Chose Planhat
    Planhat compares relatively well to Totango, despite not coming along with the massive price tag. It was able to perform all of the functions our CSM team was needing and hoping it could do for us. It was able to highlight the customer's health according to the metrics we …
    Incentivized
    Verified User
    Chose Planhat
    Planhat was better value for money, seemed to be more user-friendly, and required less time to set up.
    Incentivized
    Nicole Brennan
    Customer Success Manager in Customer Service at OnBrand (Marketing & Advertising, 1-10 employees)
    Chose Planhat
    We needed a software that would not take months to set up and learn how to use. We needed powerful data that was easy to understand and action based on health scores dropping, etc. It was also important for us to be able to get our full team on the platform so that we could all …
    Incentivized
    Verified User
    Chose Planhat
    Planhat was the most agile and easy to use software, while still having unique and powerful features that allowed us to really customize the software around our organization and needs. Planhat is more than a Customer Success tool in essence and adds tremendous value and …
    Incentivized
    Verified User
    Chose Planhat
    Planhat has a better UI, covers a wide range of features and use-cases. It covers hybrid tech-touch and high touch well. Strong on revenue management.
    Incentivized
    Verified User
    Chose Planhat
    Planhat won on best UI, easy to use, easy to set up and had the enterprise-grade features we were looking for.
    Incentivized
    Totango
    Mark Govaerts
    CX Lead at Avit (Information Technology & Services, 201-500 employees)
    Chose Totango
    Planhat feels like Pandora's box. It was very cool, shiny, complete but felt like an empty canvas. We felt so overwhelmed by the amount of possibilities that we didn't know where to begin. Because we sought out a tool which could help us out with the best 'time-to-value' due to …
    Incentivized
    Verified User
    Chose Totango
    Totango has a lot of the features that Gainsight has, but it's a lot cheaper.
    Planhat was a good alternative to Totango a year ago, but Totango made a lot of improvements the last year that make it hard to compete with them (in my opinion).
    Incentivized
    Verified User
    Chose Totango
    Better price/quality ration.
    Incentivized
    Andrei Mierla
    Director of Customer Success in Customer Service at Postclick (Marketing & Advertising, 201-500 employees)
    Chose Totango
    Better customization and integrations overall, plus health management. The product was easier to adopt and I like the help of their support team, really responsive.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    PlanhatTotango
    Security
    Comparison of Security features of Planhat and Totango
    Feature
    Planhat
    8.5
    12 Ratings
    Totango
    8.5
    182 Ratings
    Role-based user permissions8.512 Ratings8.5182 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Planhat and Totango
    Feature
    Planhat
    8.8
    12 Ratings
    Totango
    8.5
    216 Ratings
    API8.511 Ratings6.9149 Ratings
    Integration with Salesforce.com9.08 Ratings9.5173 Ratings
    Integration with Marketo00 Ratings9.035 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Planhat and Totango
    Feature
    Planhat
    8.0
    13 Ratings
    Totango
    8.1
    247 Ratings
    Product usage9.013 Ratings8.1243 Ratings
    Help desk / support tickets7.011 Ratings8.2160 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Planhat and Totango
    Feature
    Planhat
    8.6
    13 Ratings
    Totango
    8.1
    260 Ratings
    NPS surveys9.011 Ratings9.4124 Ratings
    Sponsor tracking8.08 Ratings6.16 Ratings
    Customer profiles9.013 Ratings7.9251 Ratings
    Automated workflow8.012 Ratings9.1240 Ratings
    Internal collaboration9.012 Ratings7.7226 Ratings
    Customer health scoring9.513 Ratings7.5253 Ratings
    Customer segmentation7.513 Ratings8.7243 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Planhat and Totango
    Feature
    Planhat
    8.7
    12 Ratings
    Totango
    8.3
    254 Ratings
    Customer health trends9.912 Ratings8.4243 Ratings
    Engagement analytics7.912 Ratings8.8229 Ratings
    Revenue forecasting8.08 Ratings7.7175 Ratings
    Dashboards9.012 Ratings8.4237 Ratings
    User Ratings
    PlanhatTotango
    Likelihood to Recommend
    8.5
    (13 ratings)
    9.1
    (261 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.3
    (8 ratings)
    Usability
    8.0
    (6 ratings)
    8.6
    (95 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (2 ratings)
    Support Rating
    9.7
    (4 ratings)
    7.7
    (93 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.8
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)