Planview Hub vs. Workato

If used correctly in the hub/spoke model it can be very effective. If not implemented in this manner, it can lead to a lot of customizations to accommodate.

Incentivized

Well Suited

• Business Process Work Flows, File Management, Small/Medium # of Records Queried (<~1000)
• Closing a sales deal in system one kicks off work flows in system two for implementation
• Notification of key events in system one via text, outlook event, etc
• While I note management of two-way integrations needs improvement, it is a strength of Workato and easier to set up here than in any other tool.
• Support for connectors business processes require (Docusign, Dropbox, Outlook, Quick Base, Salesforce, etc)

Needs Improvement -

• Management of two-way integrations. It's often a bit of a struggle to create the appropriate fields in both systems to ensure redundant jobs are not run nor infinite loops created. That said, Workato does provide some documentation to counter this.
• Working with Large Data Sets (1000+)

Incentivized

• Allows for one- vs bi-directional field flow which is useful per segment
• Allows for the relationship mapping of Parent/Child cards
• Allows for customization of mapped fields

• Workato is very easy to pick up and use. You'll be creating complex recipes within days. The UI, workflow, formulas, and other features are very intuitive.
• Workato is very powerful. The native connectors it has to hundreds of software already, allows users to make substantial automation and integrations, but the HTTP connector makes it seem like it has no boundaries. If you are using software that isn't a native Workato connector but it has an API, you can use their HTTP connector to make calls to and from.
• Workato is always making improvements to its platform. This includes adding more connectors, more features, updating current connectors to be more powerful, or expanding on other tools it offers.

• I'd like to see more robust reporting capabilities available from the UI.

Incentivized

• Customization has a bit of a learning curve associated with it. Be prepared to expand your programming knowledge for any deep customization, however having the option to customize is critical
• Online training material is out there, but can be a bit cumbersome to read through and retain. More straight-forward online training material would help 10 fold

Planview TaskTop Hub supports our use cases. I think its continuous development goes in the right direction.

Incentivized

We need to develop Enterprise Application Integrations and Workato was not designed for this

A great integration tool, which comes with a wide range of supported end tools. Planview TaskTop Hub works with an integration concept that maximizes the scalability and flexibility of integrations across more than just two tools. For example, from our experience, we started with the integration between Jama Connect and Jira. We were able to extend our integration concept to a new tool, Pro Cloud Server, by ourselves. The element was synced within 10 minutes.

Incentivized

Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.

We're hosting Planview TaskTop Hub by ourselves. The availability was good until now. A part of that, we have a strict plan for the quality control on any update of both Hub and End tools to avoid as much as possibily any disruptions.

Incentivized

Planview TaskTop Hub does generate traffic for some end tools. It is still in an acceptable range. For certain kind of retry to resolve issue in synchronizing relationships, an additional manual attention was required.

Incentivized

I was considering giving a rating between 9 and 10. Overall, the support has been very good so far. However, I have noticed that the members of the support team have varying levels of know-how about Planview TaskTop Hub. When a ticket about a complex technical issue reaches a member such as Christoph T., Sr. Customer Engineer, the analysis is done thoroughly, and a sustainable solution is provided. With other members of the support team, the experience might be different.

Incentivized

They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together

Incentivized

We've received a good, in-deep training from Christoph T. during the implementation phase.

Incentivized

The integration documentation was sufficient.

Incentivized

We had a very good collaboration with the enabling team from Tasktop in 2018. The enablement program was adequately structured, starting with building an integration concept based on use cases of the synchronized data. The training provided a good foundation for us to operate and maintain the tool. The tool administration and architecture were straightforward.

Incentivized

We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.

N/A - We have not used or evaluated other products similar to Planview TaskTop Hub

We found Workato to be easier to use, more powerful and more robust than other solutions we tested at the time. It simply does the trick and allowed us to implement all that we needed in all the precise details we needed. It gave us all the power, flexibility and autonomy we needed without bogging us down with unjustified complexity. Workato came through for us and that's why we keep using it after three intense years.

We don't need to deploy Planview TaskTop Hub in other units but we could extend the integration to cover the new data, new data type and new projects.

Incentivized

• It is a little expensive but seems to be acceptable costs for what it does.
• It allows us to integrate better the whole set of systems used in software development.

Incentivized

• Workato is an unusual type of software in that it’s very much middle-wear, which means it’s extra important for stake holders in your company (especially those who won’t be interacting with Workato on a daily basis) to see the ROI that Workato can provide. Typically ROI is in developer time, as well as replacements for other SaaS tools. For our team, we move 2X as fast and need 1/2 the developers, so the ROI is just incredible.