PlaybookUX vs. Userlytics

When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.

It is an excellent resource for user testing, especially when it comes to using the Userlytics user panel. I would love to see them add a recruiting part and communication with potential users, in case we need to bring our own panel.

Incentivized

• Before actual release, it helps in getting trail user's feedback.
• The dashboard to see how user interact with designs is really helpful.
• Automatic usability testing feature is great (But needs little improvisation here).

Incentivized

• On Userlytics it is easy to set up test and the required tasks.
• Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
• You can request to recruit particular people, with options like device, country and the use of prescreening questions.

Incentivized

• Roll up summary of all transcriptions

Incentivized

• Usability of its platform
• Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works)

Incentivized

Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.

I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in

Incentivized

Very responsive when I had a technical question about a test.

They give their best and also reply to queries immediately

Well trained Professionls

Decent but not comprehensive

Even though it takes time to set up. The work is diligent and out of the quality is great

We are previous UserTesting.com customers but found their subscription model to be inflexible for our needs. PlaybookUX not only fit our budget, but the flexibility has let us scale up and scale down testing as needed.

Incentivized

We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.

Incentivized

Delay to get output

• Test questions are easy to understand.
• Test types are easy to follow.
• Software needed is easy to download and use.

• More ideas
• Better grasp on functionality of website
• An idea of how the websites work on a phone platform

Incentivized