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Playvox vs. Talkdesk

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Playvox

250 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Playvox

    Score7.1 out of 10
    		N/APlayvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.N/A

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    PlayvoxTalkdesk
    Editions & Modules
    No answers on this topic
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    PlayvoxTalkdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    PlayvoxTalkdesk
    Considered Both Products
    Playvox
    Marina Vicente dos Santos
    Customer Services Team Lead in Customer Service at Just Eat Takeaway (Consumer Services, 201-500 employees)
    Chose Playvox
    As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used Sco…
    Incentivized
    Verified User
    Chose Playvox
    Playvox is more convenient for users as well as for Performance Analysts to analyze the overall performance and goals, Easy to get access and implement without hurdles.
    Incentivized
    assem mohamed
    Agent in Customer Service at talabat (Consumer Services, 501-1000 employees)
    Chose Playvox
    as Playvox is more simple and had ease of use and implementation. and I would say being able to troubleshoot. Like calling your own line from any other product. so Playvox also has no bugs or issues it just has only issues on multiple requests as you have to refresh much time …
    Incentivized
    Diana Kalikanova
    Junior Team Leader in Customer Service at Glovo (Logistics & Supply Chain, 51-200 employees)
    Chose Playvox
    I have not used other products similar to Playvox, since we [have] always used Playvox in the current position. It is quite obvious that the company chose from several similar products, but when the company expanded in Kazakhstan, an instruction for using Playvox was already …
    Incentivized
    Talkdesk
    Diana Kalikanova
    Workforce Team Leader in Customer Service at Glovo (Logistics & Supply Chain, 51-200 employees)
    Chose Talkdesk
    The Talkdesk interface is much more convenient than what we used earlier, calls arrive more often, and there are fewer technical errors. However, at the time when I used Mac os, I was an ordinary employee and I don't know what offers there were for managers and what pros and …
    Incentivized
    Verified User
    Chose Talkdesk
    Talkdesk is much more visual than Genesys and has many more functions. When I used genesys to work a couple years back, it was more of a status tool, while talkdesk is so much more, for example performance tracking tool, customer satisfaction managing tool, and it did not have …
    Incentivized
    Casey Hostetter
    Service Desk Manager in Customer Service at PowerDMS (Computer Software, 51-200 employees)
    Chose Talkdesk
    All of our current products assist in the support experience alongside Talkdesk. Our prior vendor, Natterbox, was not fit for our growing needs. It did not have the reporting and analytics needed to sustain growing inbound calls and support team.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    PlayvoxTalkdesk
    Contact Center Software
    Comparison of Contact Center Software features of Playvox and Talkdesk
    Feature
    Playvox
    -
    Ratings
    Talkdesk
    7.8
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.1236 Ratings
    Call scripts00 Ratings7.1213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.6305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Playvox and Talkdesk
    Feature
    Playvox
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.1299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings8.0230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    PlayvoxTalkdesk
    Likelihood to Recommend
    1.0
    (194 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    8.5
    (6 ratings)
    8.5
    (37 ratings)
    Usability
    2.0
    (5 ratings)
    8.5
    (299 ratings)
    Availability
    9.1
    (1 ratings)
    10.0
    (7 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (7 ratings)
    Support Rating
    3.8
    (5 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    8.5
    (2 ratings)
    7.4
    (217 ratings)
    Configurability
    6.4
    (1 ratings)
    10.0
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    6.4
    (1 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    8.1
    (2 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    9.0
    (2 ratings)
    9.1
    (3 ratings)