Plivo vs. Webex Connect

If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.

Incentivized

I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.

Incentivized

• Easy integration
• Customer service is good
• Services are prompt

Incentivized

• A good Omnichannel with (Social Media, Chat, E-mail)
• Chatbot that bring the answers to our customers
• Flow Builder with Cards that are interconnected

Incentivized

• Customer support
• Response times
• Account transparency

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.

Incentivized

I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.

Incentivized

• It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable.
• Even a non-techy can use Plivo and integrate the services if required.
• You have all the APIs available at a single place for your ready reference. Things are manageable and easy.

Incentivized

• Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
• Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.

Incentivized

Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.

Incentivized

• None now that they no longer support their product

• Our Customers sometimes calls to common questions and it was solved over a BOT automation
• Reduce the number of agents required work simultaneously
• Digital Channels are today more used then compared with traditional telephony calls

Incentivized